V5 Upgrade: Access Violation

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joisey
Posts: 8
Joined: Mon Oct 14, 2019 2:27 pm

V5 Upgrade: Access Violation

Post by joisey »

I just upgraded to V5 (5.0.3.2627). The upgrade itself didn't generate any issues, but now when I launch Mediamonkey, I get an error:

Application throw an exception Access violation at address 00409700 in module 'mediamonkeyengine.exe'. Read of address 00000000.

I can continue the launch, but Mediamonkey doesn't play media. I can do just about anything but play. I've re-started the PC and relaunched the app.

I'm running a Windows 10 laptop with a 2.70Ghz Core, 8GbRam. Win version 21H2 OS 19044.1706
joisey
Posts: 8
Joined: Mon Oct 14, 2019 2:27 pm

Re: V5 Upgrade: Access Violation

Post by joisey »

I just installed an older version - 5.0.2.2532 - and it works without any issues.
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: V5 Upgrade: Access Violation

Post by Lowlander »

Can you please capture the failure to open in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86639

This will help a developer analyze why this fails for you.
joisey
Posts: 8
Joined: Mon Oct 14, 2019 2:27 pm

Re: V5 Upgrade: Access Violation

Post by joisey »

Seems like I'm missing an itunes DLL

Here's the log from debugview:
00000001 0.00000000 [11868] ************************************************************************
00000002 0.00008430 [11868] Total process Kernel time: 265.63 ms
00000003 0.00015050 [11868] Total process User time: 281.25 ms
00000004 0.00022180 [11868] Main thread Kernel time: 203.13 ms
00000005 0.00028010 [11868] Main thread User time: 203.13 ms
00000006 0.00034490 [11868] ************************************************************************
00000007 0.03391660 [7680] ************************************************************************
00000008 0.03399330 [7680] Total process Kernel time: 5609.38 ms
00000009 0.03405540 [7680] Total process User time: 7390.63 ms
00000010 0.03411950 [7680] Main thread Kernel time: 3250.00 ms
00000011 0.03418040 [7680] Main thread User time: 3046.88 ms
00000012 0.03423470 [7680] ************************************************************************
00000013 6.48613358 [15464] x64MMHelper: iPhone: Loading library: | app directory: C:\Program Files\Digi DNA\iMazing\
00000014 6.48658514 [15464] x64MMHelper: iPhone: iTunesMobileDevice.dll couldn't be loaded, error = 87
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: V5 Upgrade: Access Violation

Post by Lowlander »

Please attach a full log to a Support Ticket.
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: V5 Upgrade: Access Violation

Post by Peke »

Hi,
Please make sure you are using latest mm5 version https://www.mediamonkey.com/MediaMonkey-5_Setup.exe as it implements few tweaks regerding iTunesMobileDevice.dll which apparently is not distributed along iTunes (yet to be fully confirmed why).

If that do not help a support ticket should be created as then we will check what is going on.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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