MMW5 won't see Samsung s22

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mozart999uk
Posts: 7
Joined: Tue Jun 14, 2016 3:14 am

MMW5 won't see Samsung s22

Post by mozart999uk »

HI. I've just changed phones from an S7 to an S22.

Got it connected via USB set as "USB for file transfer". Windows sees it fine. However it doesn't appear in MM. I've been to portable device sync but it's not there.

any tips?

MM sees various other servers I have in the house no problem.....

Any tips?
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: MMW5 won't see Samsung s22

Post by Peke »

Hi,
Yes, Samsung updated USB drivers (for newer devices) sometimes are not picked by Windows update :(
See https://www.mediamonkey.com/support/kno ... ync-fails/ on how to install and download Samsung updated drives.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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mozart999uk
Posts: 7
Joined: Tue Jun 14, 2016 3:14 am

Re: MMW5 won't see Samsung s22

Post by mozart999uk »

Thanks for your reply. :-)

I had the OEM samsung drivers already installed but I reinstalled them again from this link

https://developer.android.com/studio/run/oem-usb

Windows is seeing it fine, it's just MM that isn't :-(

I've also gone into windows firewall and made sure MM is allowed.

Do you have any further ideas?
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MMW5 won't see Samsung s22

Post by Lowlander »

Are you sure the device isn't disabled in MediaMonkey? Browse all devices (show all) in Devices & Services to check this.
mozart999uk
Posts: 7
Joined: Tue Jun 14, 2016 3:14 am

Re: MMW5 won't see Samsung s22

Post by mozart999uk »

Hi. Thanks for your reply. No, it's not showing up in devices.

At the top under devices it says "no devices configured. You can connect a device via USB or Wi-fi"

Nothing under "storage and services"

Then 4 items under "media servers."

If this helps, the S22 has no SD card in it, it only has internal memory (there's no SD card facility on the S22)

Also it doesn't show up in windows with a drive letter, but instead like this:

https://imgur.com/yTs7wgb
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: MMW5 won't see Samsung s22

Post by Peke »

Hi,
I am almost certain that it is a driver issue, can you please open support ticket so that we can go in more details?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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mozart999uk
Posts: 7
Joined: Tue Jun 14, 2016 3:14 am

Re: MMW5 won't see Samsung s22

Post by mozart999uk »

Thanks :-) Will do.
mozart999uk
Posts: 7
Joined: Tue Jun 14, 2016 3:14 am

Re: MMW5 won't see Samsung s22

Post by mozart999uk »

Just in case this is helpful for anyone else; I followed this :

https://www.youtube.com/watch?v=3_HyIvVTTlM

When I got to the 2min 6 sec mark, I had two identical options. I chose the bottom one and it worked.

So I don't know if the driver was sort of "stuck" or whether the second one was just a better option but anyway, it worked!
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