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Issue with updating Codec Pack

Posted: Sat Nov 12, 2022 4:31 am
by Julian21
Due to unavoidable circumstances, I had to reinstall Windows 10 on Desktop Computer recently. I have reinstalled MediaMonkey 5 properly. But when I try to update MediaMonkey 5 Codec Pack from its version 3.0.5 to 3.0.7, I receive "Product installation" dialogue box with the label "This action will install the following product: MediaMonkey 5 Codec Pack TRIAL".

Please be informed that I possess MediaMonkey Gold - Lifetime License since September 2019 and II in have also purchased MediaMonkey 5 Codec Pack in August 2019.

I would be most grateful, if you could kindly intervene for an early solution to this issue with updating MediaMonkey 5 Codec Pack to its version 3.0.7.

Thankks & Regards.

Re: Issue with updating Codec Pack

Posted: Sat Nov 12, 2022 1:57 pm
by Lowlander
If you have the original paid installation file for the MediaMonkey Codec Pack, install it first. Then you can either update from Tools > Addons or install the trial version on top to get the updated paid version.