Did not recieve product key email

Get answers about the current version of MediaMonkey 5

Moderator: Gurus

AndrewNelson1985
Posts: 2
Joined: Wed Dec 07, 2022 7:57 pm

Did not recieve product key email

Post by AndrewNelson1985 »

I made my purchase for Gold unlimited yesterday (12--7-22) around 5-5:30 P.M. I did not receive my product key email. I may have miss typed my email I'm not certain. I logged into my commerce website as directed by the help section of the MediaMonkey support page. Upon logging in there is nothing listed under the perchas history which leads me to believe I may have miss entered my email address? The next issue is I miss placed my order confirmation number. I do show the transaction on my credit card statement. I'm not sure who to speak with in regard to retrieving my username and product key email.

Thanks in advance
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Did not recieve product key email

Post by Lowlander »

Please contact Support with as many details as possible about the order.
AndrewNelson1985
Posts: 2
Joined: Wed Dec 07, 2022 7:57 pm

Re: Did not recieve product key email

Post by AndrewNelson1985 »

Lowlander wrote: Thu Dec 08, 2022 12:23 pm Please contact Support with as many details as possible about the order.
I submitted a help ticket. Thank you.
Post Reply