MM5 is unstable, unusable - libcef.dll error

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demopilot208
Posts: 3
Joined: Tue Mar 28, 2023 4:54 pm

MM5 is unstable, unusable - libcef.dll error

Post by demopilot208 »

MM5 is very unstable and crashes constantly with .dll errors on Windows 10 & 11. Contrary, the previous builds (including MM4) were very solid, and rarely did I have any issues operating the software on both of my Windows 10 and 11 builds. MM5, however, crashes often within minutes of startup and during simple use (clicking on songs, dragging into a playlist, to searching for a track via the search bar). I write this post after what have been hundreds of crashes endured, dozens of e-mails sent through the beta build, and now a total lack of trust in the MM5 software that today I have just about decided to abandon using it.

Typing/key-entry in MM5 is slow. Normal usage seems sluggish, though MM4 was fast, sharp, and without hesitation. My playlist is only 3500 well-curated files, so I don't think it's the size of my library. MM5 constantly freezes up and throws a libcef.dll error. It took me less than 4 minutes to generate one and have the software crash while I make this post, mostly from just clicking around and listing to various songs and searching via search. I'm baffled at how quickly I can break it.

"Application throw an exception Exception EExternalException
in module libcef.dll at 02E3D99C.
External exception 80000003."

Reinstalling doesn't help. Different PCs don't help (one with Windows 10, one with Windows 11) - they both crash constantly with use and these .dll errors A close friend of mine also uses MM, and agrees MM5 is simply unacceptable for any of his builds/work both personal and professional, so he reverted back to MM4.

I love MediaMonkey5 for its functionality and having waveforms on the scrub/playing bar on the bottom is so incredibly helpful. I used to boast about how amazing MediaMonkey was to everyone I know, but at this point, I can't trust to use it as my primary library manager anymore.

Am I doing something wrong? I feel as if I am considering how snappy and reliable MM4 was.
Peke
Posts: 17578
Joined: Tue Jun 10, 2003 7:21 pm
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Re: MM5 is unstable, unusable - libcef.dll error

Post by Peke »

Hi,
LIBCEF.DLL issues are often tied to GPU driver incompatibility as it is crash in Chromium UI engine not MM itself, but to be 100% sure make sure you are using latest debug build from http://www.mediamonkey.com/forum/viewto ... 86639&sd=d and once MM crashes write down here a LOG ID.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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demopilot208
Posts: 3
Joined: Tue Mar 28, 2023 4:54 pm

Re: MM5 is unstable, unusable - libcef.dll error

Post by demopilot208 »

Hi there. Sorry, I can't seem to find a LOG ID. I tried to upload a screenshot to this reply, but the permissions don't allow it.
I simply clicked on send log and input information to recreate the error, which was "dragging a track into a playlist". This was on the debug built as mentioned.
External exception E0000008

Code: E0000008 (?)
Address: (028F0FEC){libcef.dll } [12620FEC] + $0

Copy to Clipboard (2E930000)
Peke
Posts: 17578
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: MM5 is unstable, unusable - libcef.dll error

Post by Peke »

Hi,
Can you please open support ticket https://www.mediamonkey.com/support where we do more direct approach.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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daredaye
Posts: 1
Joined: Tue May 11, 2021 3:14 pm

Re: MM5 is unstable, unusable - libcef.dll error

Post by daredaye »

Here is what my Event Viewer recorded and got this from sysinfo32: Windows Error Reporting log has on my last crash where MediaMonkey prompted to restart in safe mode or continue..

Code: Select all

EVENT VIEWER:
Log Name:      Application
Source:        Application Error
Date:          3/28/2024 10:25:03 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error

Description:
Faulting application name: MediaMonkeyEngine.exe, version: 5.0.4.2693, time stamp: 0x653bdf36
Faulting module name: libcef.dll, version: 98.1.9.0, time stamp: 0x61de6271
Exception code: 0xc0000005
Fault offset: 0x01b360dc
Faulting process id: 0x0x2830
Faulting application start time: 0x0x1DA81752AD59CDD
Faulting application path: Program Files (x86)\MediaMonkey 5\MediaMonkeyEngine.exe
Faulting module path: Program Files (x86)\MediaMonkey 5\chromium\98\libcef.dll
Report Id: 602912dd-9c98-4943-9733-f46c8cb7d1cd
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-29T05:25:03.9554848Z" />
    <EventRecordID>2116</EventRecordID>
    <Correlation />
    <Execution ProcessID="26324" ThreadID="29308" />
    <Channel>Application</Channel>

  </System>
  <EventData>
    <Data Name="AppName">MediaMonkeyEngine.exe</Data>
    <Data Name="AppVersion">5.0.4.2693</Data>
    <Data Name="AppTimeStamp">653bdf36</Data>
    <Data Name="ModuleName">libcef.dll</Data>
    <Data Name="ModuleVersion">98.1.9.0</Data>
    <Data Name="ModuleTimeStamp">61de6271</Data>
    <Data Name="ExceptionCode">c0000005</Data>
    <Data Name="FaultingOffset">01b360dc</Data>
    <Data Name="ProcessId">0x2830</Data>
    <Data Name="ProcessCreationTime">0x1da81752ad59cdd</Data>
    <Data Name="AppPath">C:\Program Files (x86)\MediaMonkey 5\MediaMonkeyEngine.exe</Data>
    <Data Name="ModulePath">C:\Program Files (x86)\MediaMonkey 5\chromium\98\libcef.dll</Data>
    <Data Name="IntegratorReportId">602912dd-9c98-4943-9733-f46c8cb7d1cd</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>
---------------------------------------------------------------------------------------
SYSiNFO32 Windows Error Reporting details: 

Source
MediaMonkey 5

Summary
Stopped working

Date
‎3/‎28/‎2024 10:25 PM
Description

Problem signature
Problem Event Name:	APPCRASH
Application Name:	MediaMonkeyEngine.exe
Application Version:	5.0.4.2693
Application Timestamp:	653bdf36
Fault Module Name:	libcef.dll
Fault Module Version:	98.1.9.0
Fault Module Timestamp:	61de6271
Exception Code:	c0000005
Exception Offset:	01b360dc
OS Version:	10.0.22621.2.0.0.256.4
Locale ID:	1033
Additional Information 1:	2beb
Additional Information 2:	2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:	110c
Additional Information 4:	110c1d4ebcc692d5e4c7a084b4976f25

Extra information about the problem
Bucket ID:	6bf3c7d2f4966fb041f3fbb80df357c3 (1293654285912070083)

Other info: I didn't expect to see this under Loaded Modules
libcef	113.3.5.0	188.24 MB (197,387,592 bytes)	9/12/2023 12:43 AM	Not Available	c:\program files\lenovo\ready for assistant\libcef.dll
Just trying to gather what ever I can find on MM errors
Lowlander
Posts: 56911
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 is unstable, unusable - libcef.dll error

Post by Lowlander »

Can you try with the latest MediaMonkey 2024 beta?
rusty
Posts: 8504
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MM5 is unstable, unusable - libcef.dll error

Post by rusty »

Anyone still experiencing this with build 3021+ ?

Thanks!

-Rusty
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