i'm getting this error message

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crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

i'm getting this error message

Post by crawdad63 »

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To each his reach, but if I don't cop it ain't mine to have
George Clinton
Lowlander
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Re: i'm getting this error message

Post by Lowlander »

When do you get this and on which Build (Help > About)?

The underlying port message indicates that MediaMonkey was already/still running when you launched it again.
crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

Re: i'm getting this error message

Post by crawdad63 »

if it was it wasn't showing anywhere, the music is still playing even though MM isnt showing as running.
To each his reach, but if I don't cop it ain't mine to have
George Clinton
crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

Re: i'm getting this error message

Post by crawdad63 »

it is apparently running in background process, when I turn that off it stops,
To each his reach, but if I don't cop it ain't mine to have
George Clinton
crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

Re: i'm getting this error message

Post by crawdad63 »

So when can we get this fixed?
To each his reach, but if I don't cop it ain't mine to have
George Clinton
Lowlander
Posts: 56589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: i'm getting this error message

Post by Lowlander »

is the problem when MediaMonkey Service is running or if you're trying to close MediaMonkey with a background process running? Also which Build (Help > About) of MediaMonkey on which version of Windows?
crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

Re: i'm getting this error message

Post by crawdad63 »

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I think you're missing the point. I get that long error message when I try to do various things. If I go to restart it brings up a background process. The last time @Peke worked on the app for me it was because this Shades of Gray skin was buggy.
To each his reach, but if I don't cop it ain't mine to have
George Clinton
Peke
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Re: i'm getting this error message

Post by Peke »

Hi,
Try to rename persistent.json (it will reset UI) and see if problem is still present.

Also try latest MM 5.1 Portable http://www.mediamonkey.com/forum/viewto ... 86639&sd=d maybe there was a bug we already fixed.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to attach PICTURE/SCREENSHOTS to forum posts
crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

Re: i'm getting this error message

Post by crawdad63 »

is that a file? if so where and what should I name it to,
To each his reach, but if I don't cop it ain't mine to have
George Clinton
Lowlander
Posts: 56589
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: i'm getting this error message

Post by Lowlander »

Close MediaMonkey, rename persistent.json to persistent.json.old and then start MMW.
crawdad63
Posts: 146
Joined: Wed Mar 03, 2021 3:10 am
Location: SE Michigan USA

Re: i'm getting this error message

Post by crawdad63 »

That seemed to work. I've never been happier to see the Candy Corn Vomit skin. Thanks.
To each his reach, but if I don't cop it ain't mine to have
George Clinton
Peke
Posts: 17486
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: i'm getting this error message

Post by Peke »

Hi,
If you still have that renamed persistent.json, can you ZIP it and s\attach to support ticket so that we can try to replicate crash?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
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How to attach PICTURE/SCREENSHOTS to forum posts
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