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MMW beta crashes when start syncing [#20544]
Posted: Sat Dec 30, 2023 4:56 am
by Dancer
The last builds incl. 2829 always produce a crash for me (Win10) as soon as I start synchronizing with my smartphone. = White screen, Win restart required. Last working version: 2814. How can I fix this?
Re: MMW beta crashes when start syncing
Posted: Sat Dec 30, 2023 7:30 am
by Peke
Hi,
As soon as MMA crashes reopen and send log ID using ☰ -> ? -> Send logs -> Wrote LOG ID here -> Send log.
Re: MMW beta crashes when start syncing
Posted: Sat Dec 30, 2023 7:15 pm
by MattTown
Peke,
You have offered crash log send instructions for MMA instead of MMW.
I am also getting some crashes with 2829 and am about to download the Debug version. Is there a process one can run to send a crash log from the non-debug version of MMW after restarting it?
Cheers
Matt
Re: MMW beta crashes when start syncing
Posted: Sat Dec 30, 2023 8:16 pm
by Peke
Hi,
Sorry Matt, I may have mixed things.
Unfortunately no, as it is missing Debugging Engine messages. The only full way to catch what is going on is to create full debug log as described at
viewtopic.php?t=86643
Re: MMW beta crashes when start syncing
Posted: Sun Dec 31, 2023 9:17 am
by Dancer
@Peke
I sent the log as described above (after reopen MMW). Hope that you get the right info. If not, I also made a logview file and could upload it.
Re: MMW beta crashes when start syncing
Posted: Sun Dec 31, 2023 9:58 am
by Peke
Hi,
Would be nice if you can upload compressed files (ZIP) to Support ticket, so that we can analyze it.
Re: MMW beta crashes when start syncing
Posted: Sun Dec 31, 2023 10:08 am
by Dancer
Done. Ticket #6676
Re: MMW beta crashes when start syncing
Posted: Sun Dec 31, 2023 1:17 pm
by Peke
Hi,
THX, assigned Developer for analyze.