Expanding Collapsed Playlist Shows Runtime Error

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Dryst
Posts: 262
Joined: Sun Dec 19, 2021 7:27 am

Expanding Collapsed Playlist Shows Runtime Error

Post by Dryst »

This issue has been happening for many versions. I have observed it in all 2024 versions, and I just reproduced it in the latest MediaMonkey_2024.0.0.3018. I was hoping this would have been fixed by now, but it is still present.

Click a collapsed playlist item in the tree to the left to see the error upon application start:

https://www.dropbox.com/scl/fi/5azjskeq ... oxszq&dl=0

Clicking continue shows the next runtime error:

https://www.dropbox.com/scl/fi/5btltu9f ... 6xkm4&dl=0
Lowlander
Posts: 56991
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Lowlander »

This hasn't been reported before, nor can I reproduce this. Please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
Dryst
Posts: 262
Joined: Sun Dec 19, 2021 7:27 am

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Dryst »

Yes -- I will install the debug version again.

I do have ideas on why I am facing these issues though. My CPU is the latest Intel i9. I think the issue I face may be thread related.
Dryst
Posts: 262
Joined: Sun Dec 19, 2021 7:27 am

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Dryst »

Looking at Windows Event Viewer, I see the following two entries:

source: Application Error

Code: Select all

Faulting application name: MediaMonkeyEngine.exe, version: 2024.0.0.3018, time stamp: 0x662bdca5
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3447, time stamp: 0x67ef8931
Exception code: 0x0eedfade
Fault offset: 0x001498b2
Faulting process id: 0x0x384C
Faulting application start time: 0x0x1DA9A0B4144C908
Faulting application path: C:\Program Files (x86)\Ventis\MediaMonkey\MediaMonkeyEngine.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 9856b58d-2cb5-4a67-9773-583a4a402ace
Faulting package full name: 
Faulting package-relative application ID: 
source: Windows Error Reporting

Code: Select all

Fault bucket 1537547253124291132, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MediaMonkeyEngine.exe
P2: 2024.0.0.3018
P3: 662bdca5
P4: KERNELBASE.dll
P5: 10.0.22621.3447
P6: 67ef8931
P7: 0eedfade
P8: 001498b2
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5ba26a34-f826-474f-bb6f-0f2abc8bdc59.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.10ee21d6-c9a1-4829-a936-6788f5f6057b.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.19a057ae-da97-4b39-8fc2-22ea67c37c67.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaMonkeyEngin_c688547dc694622c9bbb58677d494717f805f6c_7f61c1c6_fbb3869d-fd4f-4b33-9ca1-5ec741e94589

Analysis symbol: 
Rechecking for solution: 0
Report Id: 9856b58d-2cb5-4a67-9773-583a4a402ace
Report Status: 268435456
Hashed bucket: 1c56a75372e5e4252556771497d9da3c
This is a familiar error that I have seen running all versions of MMW5. It could very well be that this was the true issue, and the NULL Runtime error is a result of this crash.
Peke
Posts: 17627
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Peke »

Hi,
Kernel errors usually are not related to APP itself and have much deeper cause, both hardware and OS itself. Crash appears initiated from OS side.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Dryst
Posts: 262
Joined: Sun Dec 19, 2021 7:27 am

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Dryst »

Okay.

There's a compatibility issue specific to MMW5 on Windows 11 Professional running new hardware with the latest of all drivers.

MMW4 does not face this issue ironically. It runs perfectly.
Peke
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Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Peke »

Hi,
Hmmm, interesting only thing that is major difference from MM4 is that MM5/2024 uses GUI that take all advantage of GPU Hardware acceleration to visually improve MM UI.

Can you open support ticket I would like to get to bottom of this especially as MM 2024 uses latest Chromium Rendering engine for UI.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Ludek
Posts: 4994
Joined: Fri Mar 09, 2007 9:00 am

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Ludek »

Dryst wrote: Mon Apr 29, 2024 9:08 am This issue has been happening for many versions. I have observed it in all 2024 versions, and I just reproduced it in the latest MediaMonkey_2024.0.0.3018. I was hoping this would have been fixed by now, but it is still present.

Click a collapsed playlist item in the tree to the left to see the error upon application start:

https://www.dropbox.com/scl/fi/5azjskeq ... oxszq&dl=0

Clicking continue shows the next runtime error:

https://www.dropbox.com/scl/fi/5btltu9f ... 6xkm4&dl=0
Hi, I cannot replicate, is somehow related to Drag&drop a playlist node in the tree, but I've fixed it based on the error screenshot..
So should be fine in the next build 3021
rusty
Posts: 8525
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by rusty »

Hi Dryst,

Can you confirm whether the fix in 3021 solves this issue for you?

Thanks!

-Rusty
Dryst
Posts: 262
Joined: Sun Dec 19, 2021 7:27 am

Re: Expanding Collapsed Playlist Shows Runtime Error

Post by Dryst »

I have not seen this issue again.

This appears to have been resolved.

Thank you!
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