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[MM 3020] Access violation [#20982]

Posted: Sat May 11, 2024 7:10 pm
by lindholm
Twice today I've had an 'Access violation' pop up.

Latest ID=06300000

Re: [3020] Access violation

Posted: Sat May 11, 2024 8:23 pm
by Lowlander
Please capture these types of errors in a debug log (step 4b) and attach the debug log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

Re: [3020] Access violation

Posted: Sun May 12, 2024 2:36 am
by lindholm
If I knew when the error would happen I would do so, but given that it can take several hours to days before the error happens, it is not really practical.

Unless you know of some way of retroactively capture the debug log info?

Re: [3020] Access violation

Posted: Tue May 14, 2024 12:09 pm
by lindholm
Ran for just over a day before it crashed again. The next two instances crashed within hours of being started.

Another log ID: 66F60000

Re: [3020] Access violation

Posted: Wed May 15, 2024 8:48 pm
by lindholm
And another: 66F60000

Re: [3020] Access violation

Posted: Thu May 16, 2024 12:25 pm
by lindholm
Another one, in the middle of the night.

ID=06300000

Re: [3020] Access violation

Posted: Thu May 16, 2024 2:42 pm
by lindholm
After two hours: 06300000

This release is way too unstable. I'm reverting back to 3018

Re: [3020] Access violation

Posted: Mon May 20, 2024 3:25 pm
by Ludek
Could you please test whether you are still observing this issue with build 3021:
https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
?

Re: [3020] Access violation

Posted: Mon May 20, 2024 10:42 pm
by lindholm
3021 doesn't work for more than a couple of minutes.

A new error:

Code: Select all

A breakpoint has been reached.

Code: 80000003 (EXCEPTION_BREAKPOINT)
Address: (034844BD)(libcef.dll) [132F44BD] + $0
ID=6CA60000

Re: [3020] Access violation

Posted: Tue May 21, 2024 8:25 am
by Lowlander
Please capture this in a debug log (step 4b) and attach the debug log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

Re: [3020] Access violation

Posted: Tue May 21, 2024 10:24 am
by Ludek
lindholm wrote: ↑Mon May 20, 2024 10:42 pm 3021 doesn't work for more than a couple of minutes.

A new error:

Code: Select all

A breakpoint has been reached.

Code: 80000003 (EXCEPTION_BREAKPOINT)
Address: (034844BD)(libcef.dll) [132F44BD] + $0
ID=6CA60000
This sounds more like a system/driver/hdd error, please try the tips from here:
https://www.auslogics.com/en/articles/f ... x80000003/
to see which one helps to resolve the issue?

Re: [3020] Access violation

Posted: Tue May 21, 2024 12:21 pm
by lindholm
None of them apply.

And the error has only occurred once so far so I can't see how it can be a system issue since it would be repeatable in that case

Re: [3020] Access violation

Posted: Fri May 24, 2024 2:40 am
by lindholm
Aside from the initial glitch, things are looking better.

MM has been running for five days now (a new record)

Re: [3020] Access violation

Posted: Fri May 24, 2024 12:23 pm
by lindholm
Never mind :(

Had to restart MM after reboot. Crashed after a couple of hours

Re: [3020] Access violation

Posted: Fri May 24, 2024 1:42 pm
by lindholm
It took 42 minutes this time.

Back to 3018