I just upgraded to Windows 11. I tried to synchronise with my Android phone via USB as I don't have WIFI on my desktop computer. When I start the synchronisation I get an error
Application Error
Application thrown an exceptionAccess violation at address 009DC00B in module @MediaMonkeyEngine.exe'. Read of address 00000010
Would you like to restart MediaMonkey in Safe mod?
When I click Continue I see a spinning symbol in the applications title bar but there is no synchronisation going on.
PS> Is this the only way to contact support?
Synchronisation fails Windows 11 - MediaMonkey hangs
Moderator: Gurus
Synchronisation fails Windows 11 - MediaMonkey hangs
Trying to synchronise library to Android devise via USB (no WIFI on desktop box).
I get an error (Access violation)
When I click Continue the program hangs. I am not able to close MediaMonkey.
When I clicked then on a different device in MM the whole application window went white. Trying to close the app from taskbar did not work.
I had to kill the app via the task manager.
I get an error (Access violation)
When I click Continue the program hangs. I am not able to close MediaMonkey.
When I clicked then on a different device in MM the whole application window went white. Trying to close the app from taskbar did not work.
I had to kill the app via the task manager.
Last edited by Lowlander on Sun Sep 29, 2024 3:49 pm, edited 1 time in total.
Reason: Merged with existing post
Reason: Merged with existing post
Re: Synchronisation fails Windows 11
Which Build (Help > About) of MediaMonkey are you using? If not MediaMonkey 2024, can you please try that?
Note that you don't need wi-fi on the desktop, you just need both devices connected to the same router/network.
You can contact Support directly using the Support link on top.
Note that you don't need wi-fi on the desktop, you just need both devices connected to the same router/network.
You can contact Support directly using the Support link on top.
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Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: Synchronisation fails Windows 11 - MediaMonkey hangs
MediaMonkey 5.0.5.2695
Re: Synchronisation fails Windows 11 - MediaMonkey hangs
Can you let us know if this occurs with the most recent MMW 2024 build from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d ?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts