Can't log in to support page.

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RonSD
Posts: 15
Joined: Fri Sep 14, 2007 6:44 pm

Can't log in to support page.

Post by RonSD »

I'm trying to submit a support ticket to get an upgrade code for my gold 2.x license, but the support login doesn't recognize my username/password. Is this a catch-22?
Torg
Posts: 3
Joined: Fri Jun 20, 2008 4:29 pm

Re: Can't log in to support page.

Post by Torg »

I have the same problem.
jiri
Posts: 5401
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: Can't log in to support page.

Post by jiri »

If you have such a problem, please e-mail me your login name a password, I'll check it out.

Thanks,
Jiri
nohitter151
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Joined: Wed Aug 09, 2006 10:20 am
Location: NJ, USA
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Re: Can't log in to support page.

Post by nohitter151 »

Make sure that you are using your forum username and password, and not your license key username.
MediaMonkey user since 2006
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Torg
Posts: 3
Joined: Fri Jun 20, 2008 4:29 pm

Re: Can't log in to support page.

Post by Torg »

it is the forum username and password.

jiri, I pm'ed you my username and password because I couldn't find your mail address anywhere. it seems to be stuck in my outbox though, so I'm not sure you've recieved the pm.
nohitter151
Posts: 23640
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Location: NJ, USA
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Re: Can't log in to support page.

Post by nohitter151 »

Torg wrote:it is the forum username and password.

jiri, I pm'ed you my username and password because I couldn't find your mail address anywhere. it seems to be stuck in my outbox though, so I'm not sure you've recieved the pm.
It will be in your outbox until Jiri reads it, then it will move to the sent folder.
MediaMonkey user since 2006
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Torg
Posts: 3
Joined: Fri Jun 20, 2008 4:29 pm

Re: Can't log in to support page.

Post by Torg »

oh ... silly me :)
jiri
Posts: 5401
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: Can't log in to support page.

Post by jiri »

Thanks, it's fixed now.

Jiri
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