iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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kudos
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by kudos »

While the sync is no longer corrupting the iTunes database, things are still not completely working. When I load playlists from MM to iPhone XR, the songs transfer, however the loaded Playlists do not appear on the phone.

I tried loading a couple of different playlists. Same results.
MM 4.1.24.1883
Tried it on iOS 12.1.4. Didn't work.
Updated to iOS 12.3. Still not working.
renrenolds2

Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by renrenolds2 »

I'm currently having this issue with an iPhone XS running iOS 12.3.1, iTunes 12.9.6.3 and MediaMonkey 4.1.25.1885. I've used iFunbox to clear out the old control/CDB/prefs files, and iTunes will recognize the phone again, but as soon as I use MediaMonkey to copy any audio files to it, the problem returns. Is there currently a known resolution for this issue? If not, is there anything I can do to help debug? Thanks!
Peke
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by Peke »

Hi,
Can you please describe in step by step how you workaround the problem after you sync with MMW?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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renrenolds2
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by renrenolds2 »

Sure, here are the steps:

- Launch MediaMonkey 4.1.25.1885
- Select any single MP3 file in MediaMonkey library
- Right click > Send to > <iPhone Name> (Synchronize)
- Quit MediaMonkey
- Launch iTunes 12.9.6.3
- "iTunes cannot read the contents of the iPhone "<iPhone Name>". Go to the summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings."
- Quit iTunes
- Launch iFunbox 4.1 Build 4338.2105 (x64) [Downloaded from i-funbox website]
- Click "Toolbox" on left and click "User File System"
- In file system tree, navigate to "iTunes_Control/iTunes" and delete the following files: iTunesControl, iTunesCDB and iTunesPrefs
- Quit iFunbox
- Launch iTunes again
- iTunes recognizes device again, i.e., it doesn't show the error message and allows sync
- If I copy another file to it with MediaMonkey, the error message will come back in iTunes

Thanks!
Ludek
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by Ludek »

Hi, thx, could you please attach the debug log as I have already requested via JFO-481-83317 ?

The point is that for the iPhone XR MM isn't supposed to create or write iTunesCDB file, I need to see your debug log to understand why this is happening for you.
renrenolds2
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by renrenolds2 »

Debug file is attached to ticket. Thanks!
Ludek
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by Ludek »

Thanks,
it is indeed the issue for you, your iPhone XR has a little bit different USB ID format and this is the reason why MM is not detecting it correctly and considers it as the old style iPhone/iPod (resulting in bad iTunesCDB write).

Will be fixed as https://www.ventismedia.com/mantis/view.php?id=15280
Last edited by Ludek on Sat Aug 31, 2019 3:14 am, edited 1 time in total.
Ludek
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Joined: Fri Mar 09, 2007 9:00 am
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Re: iPhone XR sync — Corrupts iPhone/iTunes database [#15280]

Post by Ludek »

FYI: It is fixed in 4.1.25.1888: https://www.mediamonkey.com/forum/viewt ... 60#p461177

Could you please confirm the fix?

Thanks!
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