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Media Monkey Shuts Down After Scanning New Files
Posted: Fri Jan 24, 2020 9:29 pm
by Scooter
Just did an update to Windows 10 and when I scan for new files, Media Monkey shuts down.
Sequence is
File > Add/Rescan Files > Check Box for Files Sought to Be Added > Press OK > Get Scan Results > Press OK
Media Monkey shuts down. Interestingly enough, if I press "Cancel" it does not shut down.
I must have a box checked somewhere .....
Regards,
Scooter
Lifetime Media Monkey Gold for 15 Years and Counting
Re: Media Monkey Shuts Down After Scanning New Files
Posted: Fri Jan 24, 2020 9:32 pm
by Lowlander
Capture this in a debug log (step 4b) and attach the log to a Support Ticket for analysis:
http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69
Re: Media Monkey Shuts Down After Scanning New Files
Posted: Sat Jan 25, 2020 12:01 am
by Scooter
What is a de-bug log and where do I find it?
Re: Media Monkey Shuts Down After Scanning New Files
Posted: Sat Jan 25, 2020 1:13 am
by Scooter
I believe I found, and correctly installed, the de-bug version of Media Monkey. I then replicated the error, and I think a report was issued and sent to the support ticket team. If I am incorrect, please let me know.
Re: Media Monkey Shuts Down After Scanning New Files
Posted: Mon Jan 27, 2020 9:51 pm
by Scooter
After three days and two submissions of an error log, I have heard nothing from Media Monkey support.
I uninstalled Media Monkey and reinstalled it, and it working fine.
Re: Media Monkey Shuts Down After Scanning New Files
Posted: Mon Jan 27, 2020 11:47 pm
by Lowlander
Did you attach a log to a Support Ticket as suggested? Auto-generated logs don't get a response.
Re: Media Monkey Shuts Down After Scanning New Files
Posted: Tue Jan 28, 2020 8:35 pm
by Scooter
Yep, Saturday night. No worries, I got it resolved.