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RC2 - log error during shutting down [#17453]
Posted: Sat Jan 23, 2021 1:29 pm
by dtsig
ID: 46CB5616
I was trying to play a mp4 through dnla (the computer with the error was the client) and it would not play. I could not 'stop' the play mode or play anything else. So i X out of the program and the error came up. After sending the log i got Restart Restart in Safe Mode .. I said restart and now I simply have a white box on my screen. Have to Taskmgr out.
Re: RC2 - log error during shutting down
Posted: Sat Jan 23, 2021 11:00 pm
by Peke
Hi,
If you can replicate constantly on same file(s) please create debug log, open ticket and send us DL link to affected file for analyze.
Re: RC2 - log error during shutting down
Posted: Sun Jan 24, 2021 2:01 pm
by Ludek
In the log I see that MM5 client read a large video file via DLNA served as
http://10.0.0.42:55400/%5CMovie%5CTitle ... 419057.mp4 by a server.
The file has 2.5 GB ( 2537057996 bytes ) , but in the log I see that the MM5 client requested position 2733359374 -- which seems after end of the file.
This could be somehow caused by an icorrect position in the header (or tag of the mp4 file), so sharing it for analyzing would be useful (if you can still replicate the issue in 2299 ? )
Re: RC2 - log error during shutting down
Posted: Sun Jan 24, 2021 2:17 pm
by dtsig
I am uploading the file now .. take another hour. Will create a support ticket and copy the link to it
thanks
Dsig
Re: RC2 - log error during shutting down
Posted: Thu Jan 28, 2021 3:46 pm
by Ludek
Thanks, I can replicate the issue with that particular video file being served via MM4 server and accessed by MM5 client,
tracked as
https://www.ventismedia.com/mantis/view.php?id=17453
Re: RC2 - log error during shutting down [#17453]
Posted: Thu Jan 28, 2021 8:12 pm
by dtsig
thanks for looking ...