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the problem I'm having

Posted: Sun Aug 08, 2021 12:50 pm
by crawdad63
The files jump track. the only thing I can liken it to is when vinyl hits a huge scratch.

Code: Select all

https://www.youtube.com/watch?v=j2TUtKXwFIs
I'm not sure if this can be heard but you can see in the video where it happens. The song doesn't go back to the beginning though .It goes to random points in the song.

I also question why I wasn't told I was paying US$24.95 to be a guinea pig. Very deceptive on your part.

Re: the problem I'm having

Posted: Sun Aug 08, 2021 1:14 pm
by Lowlander
Video is blocked by YouTube.

Which Build (Help > About) of MediaMonkey are you using? Can you please describe more of your setup? Are you playing a local file, are you playing on the internal player, what file type(s), is only that file affected and does the jump occur within the file or is it jumping to another file?

Re: the problem I'm having

Posted: Sun Aug 08, 2021 6:21 pm
by crawdad63
this is a Dell playing flacs on a external hard drives the jumping is with in the song itself. I'll have to play more mp3s and aacs to see if they are affected.
I loaded the video to my google drive. message me your email and I'll send you a linc

Re: the problem I'm having

Posted: Sun Aug 08, 2021 6:35 pm
by Lowlander
Do the same files skip if you play from an internal drive?

You can provide a link to Support: https://www.mediamonkey.com/support/

Re: the problem I'm having

Posted: Sun Aug 08, 2021 7:39 pm
by crawdad63
yes to Flac

Re: the problem I'm having

Posted: Sun Aug 08, 2021 7:50 pm
by Lowlander
crawdad63 wrote: Sun Aug 08, 2021 7:39 pmyes to Flac
Do you mean that FLAC's played from an internal drive skip?

Have you tried switching the Output Plug-in you're using: https://www.mediamonkey.com/support/kno ... corrupted/

Re: the problem I'm having

Posted: Sun Aug 08, 2021 8:24 pm
by crawdad63
That might have done the trick. I'll let you know,

Re: the problem I'm having

Posted: Mon Aug 23, 2021 3:48 pm
by crawdad63
After 2 weeks the problem has not resurfaces since you had me change the settings. I still cannot highlight multiple files using the mouse. I can still highlight a file press shift and click on the last file I want. Cannot do it by sweeping over the files with my mouse

Re: the problem I'm having

Posted: Mon Aug 23, 2021 3:57 pm
by Lowlander
It may be because of:
https://www.ventismedia.com/mantis/view.php?id=17763
https://www.ventismedia.com/mantis/view.php?id=17029

An exact step by step will be needed to verify.