{"id":320,"date":"2020-10-07T00:45:12","date_gmt":"2020-10-07T04:45:12","guid":{"rendered":"https:\/\/www.mediamonkey.com\/support\/?post_type=knowledgebase&#038;p=320"},"modified":"2025-06-30T12:35:46","modified_gmt":"2025-06-30T16:35:46","slug":"mediamonkey-ordering-issues","status":"publish","type":"knowledgebase","link":"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/purchasing-licensing-mediamonkey-for-windows\/mediamonkey-ordering-issues\/","title":{"rendered":"Ordering Issues \/ Transaction Problems"},"content":{"rendered":"\n<p>We partner with Paddle for processing sales transactions of MediaMonkey for Windows Gold licenses. If you&#8217;re having transaction-processing issues, contact <a href=\"https:\/\/paddle.net\/\">Paddle Customer Service<\/a>.<\/p>\n\n\n\n<p>For product delivery issues, see <a href=\"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/purchasing-licensing-mediamonkey-for-windows\/retrieve-a-lost-license-key\/\" data-type=\"knowledgebase\" data-id=\"365\">Missing Gold License key<\/a>. <\/p>\n\n\n\n<p>For technical support, contact the <a href=\"https:\/\/www.mediamonkey.com\/support\">MediaMonkey Helpdesk<\/a>.<\/p>\n\n\n\n<p>Note: Paddle can only help with transaction issues for MediaMonkey for Windows orders made in 2025 and on. They cannot help with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MediaMonkey for Android orders<\/li>\n\n\n\n<li>Orders prior to Jan. 20, 2025. These were handled by My Commerce, a division of Digital River, that has since gone out of business.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We partner with Paddle for processing sales transactions of MediaMonkey for Windows Gold licenses. If you&#8217;re having transaction-processing issues, contact Paddle Customer Service. For product delivery issues, see Missing Gold License key. For technical support, contact the MediaMonkey Helpdesk. Note: Paddle can only help with transaction issues for MediaMonkey for Windows orders made in 2025 [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[101],"knowledgebase_tag":[102,103],"class_list":["post-320","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-purchasing-licensing-mediamonkey-for-windows","knowledgebase_tag-mmw4","knowledgebase_tag-mmw5"],"_links":{"self":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/comments?post=320"}],"version-history":[{"count":12,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/320\/revisions"}],"predecessor-version":[{"id":163780,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/320\/revisions\/163780"}],"wp:attachment":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/media?parent=320"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_cat?post=320"},{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_tag?post=320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}