{"id":365,"date":"2020-10-14T23:13:18","date_gmt":"2020-10-15T03:13:18","guid":{"rendered":"https:\/\/www.mediamonkey.com\/support\/?post_type=knowledgebase&#038;p=365"},"modified":"2025-06-13T02:21:18","modified_gmt":"2025-06-13T06:21:18","slug":"retrieve-a-lost-license-key","status":"publish","type":"knowledgebase","link":"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/purchasing-licensing-mediamonkey-for-windows\/retrieve-a-lost-license-key\/","title":{"rendered":"Find a Missing Gold License Key"},"content":{"rendered":"\n<p>MediaMonkey for Windows Gold registration information (License Username + License Key) and Codec Pack orders are sent via e-mail as soon as your order is processed. If you haven&#8217;t received an e-mail within a few minutes of completing the order, check your spam folder.<\/p>\n\n\n\n<p>If your registration information is missing or lost, it can be retrieved via our <a href=\"https:\/\/www.mediamonkey.com\/licABC\/find_license.php\">license retrieval server<\/a> (or alternatively, via <a href=\"https:\/\/customer-portal.paddle.com\/cpl_01jjamkqe5eqxep42q4jewcnb4\">our store<\/a> for orders made after January 2025).<\/p>\n\n\n\n<p>If you can&#8217;t find your key via the retrieval server, or your Codec Pack is missing, please contact our <a href=\"\/support\/\">helpdesk<\/a>, and provide original MediaMonkey Gold purchase receipt OR the purchase order #.<\/p>\n\n\n\n<p>Related:<br><a href=\"\/support\/knowledge-base\/mediamonkey-for-windows\/purchasing-licensing-mediamonkey-for-windows\/\">MediaMonkey Gold Purchasing\/Licensing Issues<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>MediaMonkey for Windows Gold registration information (License Username + License Key) and Codec Pack orders are sent via e-mail as soon as your order is processed. If you haven&#8217;t received an e-mail within a few minutes of completing the order, check your spam folder. If your registration information is missing or lost, it can be [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[101],"knowledgebase_tag":[102,103],"class_list":["post-365","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-purchasing-licensing-mediamonkey-for-windows","knowledgebase_tag-mmw4","knowledgebase_tag-mmw5"],"_links":{"self":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/comments?post=365"}],"version-history":[{"count":16,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/365\/revisions"}],"predecessor-version":[{"id":163769,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/365\/revisions\/163769"}],"wp:attachment":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/media?parent=365"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_cat?post=365"},{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_tag?post=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}