{"id":377,"date":"2020-10-15T01:39:56","date_gmt":"2020-10-15T05:39:56","guid":{"rendered":"https:\/\/www.mediamonkey.com\/support\/?post_type=knowledgebase&#038;p=377"},"modified":"2025-12-15T22:51:52","modified_gmt":"2025-12-16T02:51:52","slug":"mediamonkey-website-login-problems","status":"publish","type":"knowledgebase","link":"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/mediamonkey-general\/mediamonkey-website-login-problems\/","title":{"rendered":"Website Account \/ Login Issues ( Forum \/ Helpdesk )"},"content":{"rendered":"\n<p>If you&#8217;re having trouble logging in to our web site (<a href=\"https:\/\/www.mediamonkey.com\/forum\/ucp.php?mode=login&amp;redirect=index.php\">Forum<\/a>, <a href=\"https:\/\/www.mediamonkey.com\/support\/wp-login.php?redirect_to=https%3A%2F%2Fwww.mediamonkey.com%2Fsupport%2F\">Helpdesk<\/a>, or <a href=\"https:\/\/www.mediamonkey.com\/wiki\/index.php?title=Special:UserLogin&amp;returnto=Main+Page\">Wiki<\/a>), it may be that:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Your website account is inactive:<br>This can occur if you registered an account, but never clicked on the activation e-mail. Find your confirmation email (possibly in your spam folder) and click the confirmation link.<br><br><\/li>\n\n\n\n<li>Your MediaMonkey account information is incorrect:\n<ol class=\"wp-block-list\">\n<li>Your MediaMonkey Gold license username and key cannot be used to login to the website. Use your MediaMonkey website credentials. If you don&#8217;t have a MediaMonkey website account, you can <a href=\"https:\/\/www.mediamonkey.com\/forum\/ucp.php?mode=register\">create one<\/a> at for free.<\/li>\n\n\n\n<li>Your username is incorrect:<br>Make sure to use your site username and <strong>not your email address<\/strong><\/li>\n\n\n\n<li>Your password is incorrect. Visit the\u00a0<a href=\"http:\/\/www.mediamonkey.com\/forum\/ucp.php?mode=sendpassword\">reset password page<\/a>\u00a0to resolve.<br>IMPORTANT:\n<ul class=\"wp-block-list\">\n<li><strong>You must enter your email address to reset your password<\/strong><\/li>\n\n\n\n<li><strong>BUT, you must use your username to to login<\/strong><br>Some password managers will save your email address as your username when you reset the password causing the login to fail.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<p><br>If you still can&#8217;t log in, please create a new account and submit a support ticket with details of the problematic account.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Note: once you log in, you can change your website account&#8217;s email address or password via the <a href=\"https:\/\/www.mediamonkey.com\/forum\/ucp.php?i=ucp_profile&amp;mode=reg_details\">User Control Panel<\/a> . Usernames cannot be changed.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re having trouble logging in to our web site (Forum, Helpdesk, or Wiki), it may be that: If you still can&#8217;t log in, please create a new account and submit a support ticket with details of the problematic account. Note: once you log in, you can change your website account&#8217;s email address or password [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[81],"knowledgebase_tag":[],"class_list":["post-377","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-mediamonkey-general"],"_links":{"self":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/comments?post=377"}],"version-history":[{"count":18,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/377\/revisions"}],"predecessor-version":[{"id":163912,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/377\/revisions\/163912"}],"wp:attachment":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/media?parent=377"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_cat?post=377"},{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_tag?post=377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}