{"id":512,"date":"2020-10-16T01:09:35","date_gmt":"2020-10-16T05:09:35","guid":{"rendered":"https:\/\/www.mediamonkey.com\/support\/?post_type=knowledgebase&#038;p=512"},"modified":"2020-10-21T00:50:05","modified_gmt":"2020-10-21T04:50:05","slug":"synced-files-missing","status":"publish","type":"knowledgebase","link":"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/mediamonkey-device-sync\/synced-files-missing\/","title":{"rendered":"Some Files Don&#8217;t Sync"},"content":{"rendered":"\n<p>When syncing to a device, there are a couple of reasons why some files may fail to copy and the number of files may not match those in the main library:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>The connection may have been lost. Re-sync to sync the remaining tracks.<\/li><li>No tracks are selected in the auto-sync list. By default no content is selected in the auto-sync list, so if you initiate a sync without selecting content in the sync list, you&#8217;ll see a message that sync has completed, but no content will sync.<\/li><li>Certain audio formats may not be supported on the device and:<ol><li>If those formats were set as &#8216;unsupported&#8217;, then such tracks won&#8217;t sync unless Auto-conversion has been configured to convert such tracks to a supported format. Verify sync auto-conversion settings to make sure that unsupported formats are converted.<\/li><li>If those formats were configured as &#8216;supported&#8217;, then such tracks will sync but won&#8217;t appear\/play on the device if the device doesn&#8217;t support them.<\/li><\/ol><\/li><li>If auto-conversion is properly configured, encoding errors can still arise if the source file isn&#8217;t playable in MediaMonkey for Windows (it needs to be playable for conversion to proceed, but it might not be if file isn&#8217;t accessible, is protected by DRM, or a codec is missing). Note the type of file(s) that failed to convert, confirm that they are not playable in MediaMonkey, and\u00a0<a href=\"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/mediamonkey-playback\/why-is-music-greyed-out-fails-to-play\/\">see this article to fix the the playback issue<\/a> often by installing a missing codec.<\/li><li> Files may also fail to sync if they can&#8217;t be written to the configured destination either because:<ul><li>The destination is invalid (e.g. the conversion or sync destination is configured to a location that doesn\u2019t exist).<\/li><li>The destination  is an SD Card that is corrupted. Reformat or replace the card if this is the case.<\/li><li>MediaMonkey doesn\u2019t have appropriate permission to write to the destination location (e.g. permissions are set to read-only) in which case the destination should be changed or <a href=\"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/mma-general\/mma-cant-access-sd-card\/\" data-type=\"knowledgebase\" data-id=\"509\">permissions adjusted<\/a>).<\/li><\/ul><\/li><li>In some cases, track changes made in either MMA or MMW won&#8217;t sync if they were made soon after a sync operation or if the PC\/Device running MMW\/MMA have clocks that are not set identically. The solution is to set the PC and Device so that both have the same time.<\/li><li>Some devices will initially appear to sync correctly, but certain metadata will subsequently disappear. The workaround is to use Wi-Fi Sync.<\/li><\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Related:<\/h4>\n\n\n\n<p>Online Help: <a href=\"https:\/\/www.mediamonkey.com\/wiki\/index.php?title=Sync_MediaMonkey_with_an_Android_device\">Sync MediaMonkey with an Android device<\/a><br>Knowledge base: <a href=\"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/mediamonkey-device-sync\/usb-sync-fails\/\" data-type=\"knowledgebase\" data-id=\"521\">USB Sync with Android fails<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When syncing to a device, there are a couple of reasons why some files may fail to copy and the number of files may not match those in the main library: The connection may have been lost. Re-sync to sync the remaining tracks. No tracks are selected in the auto-sync list. By default no content [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[110],"knowledgebase_tag":[104,119,102,103],"class_list":["post-512","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-mediamonkey-device-sync","knowledgebase_tag-mma","knowledgebase_tag-mma-mmw-sync","knowledgebase_tag-mmw4","knowledgebase_tag-mmw5"],"_links":{"self":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/comments?post=512"}],"version-history":[{"count":10,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/512\/revisions"}],"predecessor-version":[{"id":721,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/512\/revisions\/721"}],"wp:attachment":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/media?parent=512"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_cat?post=512"},{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_tag?post=512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}