{"id":685,"date":"2020-10-20T12:03:49","date_gmt":"2020-10-20T16:03:49","guid":{"rendered":"https:\/\/www.mediamonkey.com\/support\/?post_type=knowledgebase&p=685"},"modified":"2025-09-20T12:45:10","modified_gmt":"2025-09-20T16:45:10","slug":"mediamonkey-apple-device-compatibility","status":"publish","type":"knowledgebase","link":"https:\/\/www.mediamonkey.com\/support\/knowledge-base\/mediamonkey-sync-iphone-ipod\/mediamonkey-apple-device-compatibility\/","title":{"rendered":"Apple Device Not Recognized (compatibility list)"},"content":{"rendered":"\n

Upgrades to the iOS firmware on iPhone, iPod touch, and\/or iPad can break MediaMonkey for Windows’s ability to communicate with these devices correctly, triggering an error that the ‘…firmware is not compatible with this version of MediaMonkey’ OR ‘Please install the desktop version of iTunes.’

If you see this error message it generally means that either:<\/p>\n\n\n\n

    \n
  1. You’re running an outdated version of iTunes or the version of iTunes from the Windows Store (which is not<\/strong> compatible with MediaMonkey). You need to install the latest desktop version<\/em> of iTunes ( 64-bit version<\/a> | 32-bit version<\/a> ) to resolve this.
    Note:
    – if you attempt to download iTunes directly from the Apple site, you’ll initially be presented with the Microsoft Windows Store version. To get to the desktop version manually, scroll down to “Looking for other versions?”  and click on “Windows >” and you’ll be presented with the desktop version instead.
    – if you prefer to sync using iOS device drivers without installing iTunes, see     this article<\/a>.<\/li>\n\n\n\n
  2. You’re running an outdated version of MediaMonkey for Windows, and the version of iTunes that is running or the device is only supported on a more recent release.<\/li>\n\n\n\n
  3. MediaMonkey for Windows doesn’t yet support the firmware on your device, and we’re working on an update.<\/li>\n<\/ol>\n\n\n\n

    MediaMonkey for Windows Apple Device Compatibility:<\/h4>\n\n\n\n

    MediaMonkey 2024.2 Adds compatibility with iOS 26 and iOS 18.6.2 & iTunes 12.13.7.1<\/p>\n\n\n\n

    MediaMonkey 2024.0 \/ iPhone Sync Plugin 18 (for MedaMonkey 4)<\/a> Adds compatibility with iOS 18<\/p>\n\n\n\n

    MediaMonkey 5.0.4.2693 \/ iPhone Sync Plugin 17<\/a> (for MediaMonkey 4) Adds compatibility with iOS 17.<\/p>\n\n\n\n

    MediaMonkey 5.0.4.2692 \/ iPhone Sync Plugin 16<\/a> (for MediaMonkey 4) Adds compatibility with iOS 16.<\/p>\n\n\n\n

    MediaMonkey 5.0.3 Fixes compatibility issues for 32-bit Windows PCs syncing with iOS devices.<\/p>\n\n\n\n

    MediaMonkey 5.0.2 \/ iPod Sync Plugin<\/a> (for MediaMonkey 4) fixes compatibility with iPod devices used with iTunes 12.12.2 <\/p>\n\n\n\n

    MediaMonkey 5.0.2 \/ Apple Sync Plugin<\/a> (for MediaMonkey 4) add compatibility with iOS 15 devices<\/p>\n\n\n\n

    MediaMonkey 5.0 \/ 4.1.31 fix issues with older iPods and iTunes compatibility<\/p>\n\n\n\n

    MediaMonkey 4.1.30 fixes compatibility with iTunes 12.10.9<\/p>\n\n\n\n

    MediaMonkey 4.1.29 adds compatibility with iOS 14 devices<\/p>\n\n\n\n

    MediaMonkey 4.1.28 fixes lyrics synchronization with iOS 13 devices<\/p>\n\n\n\n

    MediaMonkey 4.1.25 \/ 4.1.26 \/4.1.27 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8\/9\/11\/12\/13 that are available as of Mar. 2020, provided iTunes desktop<\/strong> version is installed
    – all non-iOS iPods <\/p>\n\n\n\n

    MediaMonkey 4.1.23 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8\/9\/11\/12 that are available as of Oct. 2018, provided iTunes desktop<\/strong> version is installed
    – all non-iOS iPods <\/p>\n\n\n\n

    MediaMonkey 4.1.18 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8\/9\/10\/11 that are available as of Sept 2017, provided the latest version of iTunes is installed
    – all non-iOS iPods<\/p>\n\n\n\n

    MediaMonkey 4.1.14 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8\/9\/10 that are available as of Oct 2016, provided iTunes 12.4 is installed
    – all non-iOS iPods<\/p>\n\n\n\n

    MediaMonkey 4.1.9 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8\/9 that are available as of Oct 2015, provided iTunes 12.3 is installed
    – all non-iOS iPods<\/p>\n\n\n\n

    MediaMonkey 4.1.8 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8.4 that are available as of June 2015, provided iTunes 12 is installed
    – all non-iOS iPods<\/p>\n\n\n\n

    MediaMonkey 4.1.5 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7\/8 that are available as of Sept. 2014 (including iPhone 6 devices), provided iTunes 11.4+ is installed
    – all non-iOS iPods<\/p>\n\n\n\n

    MediaMonkey 4.1.4 is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6\/7 that are available as of Oct. 2013, provided iTunes 11.1+ is installed
    – all non-iOS iPods including the iPod Nano 7G

    The previous release of MediaMonkey (4.0.7) is compatible with:
    – all iPods\/iPhones\/iPads running iOS 3\/4\/5\/6 that are available as of Sept 2012, provided iTunes 10.7+ is installed
    – all non-iOS iPods including the iPod Nano 7G<\/p>\n\n\n\n

    Note: MediaMonkey 4 can also sync with most any iPod, iPad, or iPhone via the following third party addon, which syncs the MediaMonkey library using iTunes:
    http:\/\/www.mediamonkey.com\/addons\/browse\/item\/device-plugin-for-itunes\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Upgrades to the iOS firmware on iPhone, iPod touch, and\/or iPad can break MediaMonkey for Windows’s ability to communicate with these devices correctly, triggering an error that the ‘…firmware is not compatible with this version of MediaMonkey’ OR ‘Please install the desktop version of iTunes.’ If you see this error message it generally means that […]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[111],"knowledgebase_tag":[102,103,5185],"class_list":["post-685","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-mediamonkey-sync-iphone-ipod","knowledgebase_tag-mmw4","knowledgebase_tag-mmw5","knowledgebase_tag-requirements-compatibility"],"_links":{"self":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/comments?post=685"}],"version-history":[{"count":18,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/685\/revisions"}],"predecessor-version":[{"id":163863,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase\/685\/revisions\/163863"}],"wp:attachment":[{"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/media?parent=685"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_cat?post=685"},{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/www.mediamonkey.com\/support\/wp-json\/wp\/v2\/knowledgebase_tag?post=685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}