computer restarts when opening MM3: I get this blue screen

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Debug log

by rusty » Fri Dec 21, 2007 10:09 am

harpagornis,

The debug log looks like it was generated with the standard version of MM. Can you regenerate using the debug version? (the debug version is included in the build announcement).

Thx.

-Rusty

by harpagornis » Thu Dec 20, 2007 8:10 pm

Sorry for the late respons. I mailed the log file to support@mediamonkey.com

blue screen

by rusty » Mon Dec 17, 2007 4:06 pm

harpagonis,

Another thing that would be useful is to generate a debug log. The blue screen will prevent you from saving the debug log, so what you need to do is configure debugview to 'save to file'--that way everything up to the bluescreen gets recorded in the log.

More about generating the debug log is at step 4b of:
http://www.mediamonkey.com/forum/viewtopic.php?t=341

If you have the time, please send it our way. Thx.

-Rusty

Re: computer restarts when opening MM3: I get this blue scre

by kingoomieiii » Mon Dec 17, 2007 2:36 am

harpagornis wrote:Can't read the blue screen, because it doesn't stay long enough at the screen. though I think it has something to do with a physical memory overflow.
XP:
1. Open the control panel and open System.
2. Click the Advanced tab, and then the settings button for Startup and Recovery.
3. In the System Failure box, uncheck "Automatically Restart".
This setting, while active, causes your computer to restart by itself when it crashes. Now you can read the error report it generates, and turn the computer off on your own terms.

VISTA:
1. Open the Control Panel, open System, and click Advanced System Settings. Proceed with XP steps 2 and after.

Now click Okay, and start up mediamonkey.

When your computer bluescreens, write down the error code. Restart, post the code here, and google it to see if it's a problem with your hardware.

by harpagornis » Sun Dec 16, 2007 6:15 pm

the problem occurs when opening MM.

by Bex » Sun Dec 16, 2007 6:10 pm

The blue screen can be configured not to be shown. Google it and you will find how to.

computer restarts when opening MM3: I get this blue screen

by harpagornis » Sun Dec 16, 2007 5:59 pm

Can't read the blue screen, because it doesn't stay long enough at the screen. though I think it has something to do with a physical memory overflow.

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