by Peke » Wed Aug 12, 2009 8:51 pm
Download and install the debug version of MediaMonkey from:
http://www.mediamonkey.com/sw/MediaMonkey_Debug.exe
You can install this right over your current installation of MM.
Next, download and execute the following application:
http://www.microsoft.com/technet/sysint ... gview.mspx
and run it while MediaMonkey is running (start Debug View first, then start MediaMonkey). Try to reproduce your error. You should see logs being generated in debug view. After you experience your error, copy the contents of debug view into a text file (you can use notepad to save). Then, send the log by oppening support ticket
http://www.mediamonkey.com/support/ and attaching it as a file.
Hint: Compressing Log file (ZIP, RAR, 7Zip,...) will make its size significantly smaller and easier to send.
Download and install the debug version of MediaMonkey from:
http://www.mediamonkey.com/sw/MediaMonkey_Debug.exe
You can install this right over your current installation of MM.
Next, download and execute the following application:
http://www.microsoft.com/technet/sysinternals/utilities/debugview.mspx
and run it while MediaMonkey is running (start Debug View first, then start MediaMonkey). Try to reproduce your error. You should see logs being generated in debug view. After you experience your error, copy the contents of debug view into a text file (you can use notepad to save). Then, send the log by oppening support ticket http://www.mediamonkey.com/support/ and attaching it as a file.
Hint: Compressing Log file (ZIP, RAR, 7Zip,...) will make its size significantly smaller and easier to send.