Player window doesn't get rewritten properly

by **paulmt** » Tue Sep 26, 2006 2:59 pm

Thanks

by **jiri** » Tue Sep 26, 2006 9:53 am

It seems we have reproduced and also fixed the issue. We'll release some testing version soon, so that you all could check out whether the fix works for you.

Jiri

by **paulmt** » Sun Sep 24, 2006 10:39 pm

I am doing everything I can to help isolate a possible common cause for this problem.
I understand and fully support the MediaMonkey development team in what they have done so far also and I realise that this is a tricky and time consuming issue to pin down.

I have "stripped" down my MM setup and am slowly re-building, testing over a reasonable length of time, each level as I re-introduce scripts and plugins one at a time, that I would normally use, looking to deliberately create the problem each time.

I have one question so far...

I have been running without any add-ons and have MM unskinned. I have been trialing the "override skin theme with Windows system theme" and find that opening the properties box to do editing is now very slow - noticeably slower than when I revert to XP Olive skin I was using.

Is there any obvious reason for this?

Thanks

by **Guest** » Sat Sep 23, 2006 10:50 am

Have the same problem with player not updating itself, but I can click on the stuck text and the controls work (progress bar is frozen, but I can click and change location within song). The text freezes after editing properties of a playing song.
To update text, I can:
1. Restart player from View Menu.
2. Click another window on task bar, then back to MediaMonkey.
3. Minimize then maximize MediaMonkey. This gives the error: "Access violation at address 004E44B7 in module MediaMonkey.exe. Read of address 0000000A". Then I can click ok, and maximize again, which maximizes the player.

by **cadnukes** » Sat Sep 23, 2006 9:27 am

Could, (maybe you have), MM put together a form to list exactly what you need to see from users with this Display issue?

As for me:

Windows XP Pro SP2
Dell XPS Gen 3, CPU 3.6GHz, 2 SATA 160G Hard drives in a RAID 0 config
1G Ram
Radeon X800 XT video card, Driver version 8.191.0.0

What else?

by **Lowlander** » Wed Sep 20, 2006 4:23 pm

They can't find the bug, simple. Nothing about sitting back, they need more users to send them reports.

And don't get me wrong, this is a problem and should be solved. It would suck to have to deal with this trying to use a program, but sometimes bugs are very hard to find.

by **paulmt** » Wed Sep 20, 2006 4:19 pm

I don't think I was dissrespectful at all!
Frustrated, irritated, dissapointed, sick of a programme that doesn't work as it should and all those things, yes.

I won't bother to bring this issue up again as it seems to hit a sore point.

I will though do a debug log, and email Support directly.

At least I am being proactive in trying to find a fix for this and not sitting back and waiting for others as seems to be MM action to this stage.

by **Lowlander** » Wed Sep 20, 2006 4:10 pm

That's rather disrespectful. All is indicated by Jiri. This seems to be a hardware issue and as such he wants to have the hardware setups of various people. You're the only one who send the needed data and based on one report there not able to solve the issue. They have done what they could and couldn't figure it out. It now depends on them receiving other reports with detailed hardware setup to be able to locate this issue.

It clearly is a very specific issue as only a few users experience this out of thousands (more I guess) of users. It's unfortunate that this issue exists, but until more people file detailed reports there is a good chance that the bug won't be found. The only positive point is that MM 3.0 should see a new player which might solve your problem.

by **paulmt** » Wed Sep 20, 2006 3:12 pm

Jiri, I can see what your position to this is, quiet clearly. Wait until enough people complain otherwise do nothing!

Yes I supplied all my details, I would do more if I could, do you want a debug, I mean WHAT DO YOU WANT to fix this! I have offerred to help, but no response, so far no one has asked me anything about the issue in response to my hardware list etc.

This problem is enough for me to abandon MM and go to another programme. I am sick of constantly having to fiddle with the player or restart MM to clear up the screen issues. No other programme on my PC does this and I have never seen it before, only in MM.

The flat responce "we can't reproduce this it must be hardware" is unaacceptable.

by **jiri** » Wed Sep 20, 2006 6:28 am

I think I explained quite well our position in the post here: http://www.mediamonkey.com/forum/viewto ... 9048#59048

Btw, in this thread I asked users having this problem to report their hardware/drivers details, but there was only one reply - from you.

Jiri

by **paulmt** » Tue Sep 19, 2006 10:46 pm

@ Rusty

This is a part of the same problem I have been describing, and I have posted lots of screen shots of in other threads.

http://www.mediamonkey.com/forum/viewto ... highlight=

http://www.mediamonkey.com/forum/viewto ... highlight=

and it still does it with latest release!

If it is hardware related as you and others keep saying then it must be a fairly wide range of hardware that MM is not compatible with because SO MANY users are mentioning this problem.
I have been emailed by MM to say this issue is being looked at but I still don't see much happenning.
If you can't reproduce it, what is your HW? and is it so different from the heaps of people who are experiencing this problem.

by **Tylast** » Tue Sep 19, 2006 9:01 pm

Yup, still there.

by **cadnukes** » Tue Sep 19, 2006 6:49 pm

I've always had problems with the Player display refresh, even with the latest version of MM. I run XP Pro and have an ATI Redeon X800 with up-to-date drivers on everything. I've tried different refresh rates and resolutions, still have the problem. Minimizing and then maximizing MM will refreshes the Player but edit anything and it goes dead.

by **rusty** » Fri Aug 25, 2006 10:46 am

fyi, this issue was resolved in 2.5.4 (currently in beta).

-Rusty

by **Tylast** » Mon Jul 03, 2006 1:55 pm

MM never crashes on me...the screen just locks up until I minimize/maximize. I haven't edited any of the settings you mentioned.

Player window doesn't get rewritten properly

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Display issues.

fixed in 2.5.4