Please help wake up my Monkey

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Re: Please help wake up my Monkey

by Lowlander » Wed Jan 15, 2025 11:47 am

Unsure, as I don't know where (what node in the media tree) you're deleting from. However as the Path is invalid (doesn't point to a file) there should be no issue deleting like this. You can test with a few and confirm no files are disappearing.

Re: Please help wake up my Monkey

by Miles » Wed Jan 15, 2025 11:31 am

Would I be better off to upgrade to the latest version? Would there be better options?

I already have the Gold License

Re: Please help wake up my Monkey

by Lowlander » Wed Jan 15, 2025 11:14 am

[public}\ files would be non-working files, so it should be fine. I'm not sure why it doesn't prompt how to remove, but MediaMonkey 4 is really old.

Re: Please help wake up my Monkey

by Miles » Wed Jan 15, 2025 12:47 am

Not you can see the old (no files are there) path [public}\music\music... and the new records \\personalcloud\public\music\music..

I just highlighted a few of the entries that need to be cleaned out for the purposes of these screenshots.

This is what it looks like when I get ready to click "remove".
https://i.postimg.cc/Bn7DV81Q/remove.jpg


Then this is the prompt.
https://i.postimg.cc/YCCYRN0s/prompt.jpg

Re: Please help wake up my Monkey

by Lowlander » Mon Jan 13, 2025 1:46 pm

Not sure what you're seeing, please share a screenshot of it.

Re: Please help wake up my Monkey

by Miles » Mon Jan 13, 2025 1:26 pm

Sorry, I don't mean to be a pest, but how do I "make sure to only remove from database " or do you mean I need to make sure I ONLY highlight the entries pointing to the wrong location and ignor the prompt that says I'm removing files?

Re: Please help wake up my Monkey

by Lowlander » Mon Jan 13, 2025 12:47 pm

That's the way, make sure to only remove from database (as otherwise you'll loose your files).

Re: Please help wake up my Monkey

by Miles » Mon Jan 13, 2025 12:34 pm

Do I just highlight the "wrong" entries and click delete "which asks if you really want to delete these files" as opposed to something that just removes them from the database? The safety "are you sure" prompt is misleading. Of course I realize they aren't actually pointing to the files, but wondered if there was a way to remove from DB another procedure.

Thanks for all your help on this !!!

Re: Please help wake up my Monkey

by Lowlander » Mon Jan 13, 2025 11:11 am

Did you scan files anytime before you Locate Moved/Missing Files? That would explain the duplicates. Using Added information you can remove the recently added, leaving the original files.

Re: Please help wake up my Monkey

by Miles » Mon Jan 13, 2025 5:09 am

I upgraded to gold, and attempted the "Locate moved missing and select HDD where your files are."" step.

The first time, it seemed to read everything but do nothing. So I tried again, but this time rather than selecting the path that was already there (and incorrect) I added the new path. Now it looks like it's actually just going to end up doubling the size of my database as it seems to be "re-adding" all the files and the count started from the number of files I had selected in CTRL-A and went up from there.

I just clicked ALL (it's still adding) and there are indeed now TWO entries for each song in my database.

Re: Please help wake up my Monkey

by Peke » Sun Jan 12, 2025 7:48 pm

Miles wrote: Sun Jan 12, 2025 5:14 pm "Locate moved missing and select HDD where your files are." I get "this is only available in the Gold Version"
Yes, that feature is GOLD only.

Re: Please help wake up my Monkey

by Miles » Sun Jan 12, 2025 5:14 pm

In the above directions, when I click "Locate moved missing and select HDD where your files are."

I get "this is only available in the Gold Version"

Is this correct? Would have been nice to know before I installed the latest MM4.

Just for fun, as I was planning on getting Gold eventually... it wants to upgrade to 2024 version. Is that ok being that I haven't got the database looking at the actual correct location of the music yet?

Re: Please help wake up my Monkey

by Lowlander » Tue Jan 07, 2025 11:40 pm

The current version is MediaMonkey 2024.0.0.3082, the last MediaMonkey 4 release was 4.1.31.1919: viewtopic.php?t=8811&sd=d

Re: Please help wake up my Monkey

by Miles » Tue Jan 07, 2025 9:57 pm

Thanks
FWIW, I'm on ver 4.1.11.1783 and it says it's latest version. Is that correct or is that not MM4?

Thanks again

Re: Please help wake up my Monkey

by Peke » Tue Jan 07, 2025 7:04 am

Hi,
You should do few things to ensure you do not loose anything and also have backups of your MM.DB.

1. BACKUP MM.DB to safe place (see its location here)
2. download latest MM4 setup from https://www.mediamonkey.com/support/kno ... diamonkey/ and install it.
3. If all tracks are still grayed and non playable Go to all tracks -> CTRL+A (Select All) -> Click File -> Locate moved missing and select HDD where your files are.
4. wait and MM should find them and update path

If They are listed in UNMOVED or in UN ALLOCATED tabs then please Open Support ticket so that we can step in to help.

After we resolve this also you should consider upgrading to latest MM 2024 (Windows 10+) which have more features to locate missing tracks and prevent such mistakes in future.

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