In order to let me better understand, please download http://www.mediamonkey.com/beta/WMLog.exe and send me the generated log (at least its beginning where supported formats are listed).
How to report a bug wrote:iii) For an MTP device, please generate a log of the device's internal structure using the following tool: http://www.mediamonkey.com/beta/testtools/WMLog.exe
To use the tool, save it to the /Program Files/MediaMonkey directory and run it after connecting your device. It'll generate a log that is saved to C:\MMLog.txt. (if using Vista, UAC must be turned off)
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