'Unsupported format' error after playing video [#11540]

[rivorson]

Every time I finish playing a video file in MMA I get an error message that states 'Unsupported format'. MMA plays the video successfully so I assume the error is caused by trying to update the play count. I am currently using build 189 but this also occurred in every build for at least the last two months.

If I stop a video part way through then the bookmark position and last played time will be updated in MMW on the next sync, but if I play from start to finish then it acts like the file has not been played.

I have submitted debug log A8BTB5L08L.

[rivorson]

Also, all of the videos files on the device were transcoded to mp4 by MMW during sync.

[rusty]

Hi,

Thanks for the report.

What phone are you using, and what version of Android?

Thanks.

-Rusty

[rivorson]

Hi Rusty

The log was created on a Nexus 7 running stock Android 4.4, but I have the same issue on my Nexus 4 with the same Android version.

With further testing I have discovered that the error only occurs for video files that have been transcoded by MMW. I found a video in my library that didn't need transcoding which played without the error and updated the play count in MMW appropriately. Then I manually transcoded that same video in MMW and downloaded it to the device using a file manager app. The transcoded file played but gave the error message at the end of the file.

[rusty]

Thanks. It'll be fixed in the next build.

-Rusty

[rivorson]

I've played several videos in build 202 and haven't seen the error once, so can confirm that it is fixed. Thanks, Rusty.