[SOLVED] Tracks fail to save on sync

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rivorson
Posts: 594
Joined: Thu Jul 25, 2013 4:17 am

[SOLVED] Tracks fail to save on sync

Post by rivorson » Tue Jan 17, 2017 2:14 pm

When I sync I am receiving an error message stating that tracks have failed to save. The tracks download fully during sync but are not saved to the device.

Not all tracks are affected but tracks that do fail will fail every time.

MMA 664
MMW 1824
Debug log 2IT2RN3WF1

lomah
Posts: 9
Joined: Thu Jul 23, 2015 4:22 am

Re: Tracks fail to save on sync

Post by lomah » Tue Jan 17, 2017 3:19 pm

I'm having the same problem.

Peke
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Location: Serbia
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Re: Tracks fail to save on sync

Post by Peke » Tue Jan 17, 2017 3:51 pm

Can you both create MMW log file along with one in MMA as described in http://www.mediamonkey.com/forum/viewto ... ?f=21&t=69 so that we can compare what MMW send and MMA replies?

For Log sending please open support ticket and attach it there along with MMA LOG ID.
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rivorson
Posts: 594
Joined: Thu Jul 25, 2013 4:17 am

Re: Tracks fail to save on sync

Post by rivorson » Wed Jan 18, 2017 5:36 am

Logs created and submitted via support ticket.


As a bonus I found that my old tablet still had build 663 so I took the opportunity to confirm that the bug was introduced in 664. Sync was successful in 663 but the same tracks failed to save in 664.

bettertthan74
Posts: 53
Joined: Sun Sep 16, 2012 2:59 pm

Re: Tracks fail to save on sync

Post by bettertthan74 » Wed Jan 18, 2017 5:40 pm

I upgraded last night and have the same issue, also it would also fail when updating playcounts without new songs to download. I thought it was on my end and deleted my library and uminstalled. Is there a place to get 663 back until this is resolved?

Lowlander
Posts: 46281
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Tracks fail to save on sync

Post by Lowlander » Wed Jan 18, 2017 7:47 pm

No, you can't pick with beta will be installed and APK's are no longer published.
Lowlander (MediaMonkey user since 2003)

iain2020
Posts: 53
Joined: Sat Jun 29, 2013 6:32 am

Re: Tracks fail to save on sync

Post by iain2020 » Thu Jan 19, 2017 12:44 am

I'm having the same problem.
I'll post logs tonight.
MMA v1.3.0.0665 Pro Licence - Sony Xperia Z5 Compact Android 6.0.1 not-rooted
MMW v4.1.15.1827 Gold - HP Pavilion AMD A10, 8GB x64 Win10

Bigleg
Posts: 5
Joined: Sat Nov 02, 2013 12:46 am

Re: Tracks fail to save on sync

Post by Bigleg » Thu Jan 19, 2017 3:35 am

Same problem, tried uninstalling and removing all traces of the app in android but no change. I notice though that when installing and selecting SD card as location it does not ask me to grant access, the permissions in android/settings/apps says it has storage permissions but the app itself doesn't seem to be able to write or delete to the sd card.

rivorson
Posts: 594
Joined: Thu Jul 25, 2013 4:17 am

Re: Tracks fail to save on sync

Post by rivorson » Thu Jan 19, 2017 5:39 am

Some new information. The tracks are being written to my internal storage during sync but then are being deleted immediately.

I used a file explorer to check the destination folders while a sync was running. Each file shows up in its correct location with the correct filename and looked like the correct file size but then it and its folders are deleted before the next file appears. I managed to create a copy of one track before it was deleted and the contents were correct too.

It looks like the files are being written successfully but the code that checks that the file was written is returning a failure.

metalewd
Posts: 23
Joined: Tue Feb 07, 2006 8:02 am

Cannot sync via WiFi. Mind is going.

Post by metalewd » Thu Jan 19, 2017 7:32 am

Yes I've read everything.
Yes I've installed uninstalled both MMW and MMA multiple times.

I have granted permission to the SD card.

It looks like it's installing on MMA via WiFI but the tracks just don't materialize.

Folders appear for some lps but there is nothing in them. I get an error message saying "completed with errors" and "failed to save".

Installing ok via USB to MUSIC folder in MM folder on SD card.

I've never had these problems before.

It's a Galaxy Note 3. Always been kick ass.

rlpowell
Posts: 73
Joined: Sun Feb 27, 2011 4:49 pm

Re: Tracks fail to save on sync

Post by rlpowell » Thu Jan 19, 2017 10:24 am

Same problem; just one file, but it's the one file I just added so very frustrating :D

Let me know if I should provide any info; I currently have nothing new to add to what people have been saying already.

rivorson
Posts: 594
Joined: Thu Jul 25, 2013 4:17 am

Re: Cannot sync via WiFi. Mind is going.

Post by rivorson » Thu Jan 19, 2017 11:58 am


iain2020
Posts: 53
Joined: Sat Jun 29, 2013 6:32 am

Re: Tracks fail to save on sync

Post by iain2020 » Thu Jan 19, 2017 12:15 pm

iain2020 wrote:I'm having the same problem.
I'll post logs tonight.
Logs and ticket submitted (#JPH-331-13618)

All my files fail.
MMA v1.3.0.0665 Pro Licence - Sony Xperia Z5 Compact Android 6.0.1 not-rooted
MMW v4.1.15.1827 Gold - HP Pavilion AMD A10, 8GB x64 Win10

rusty
Posts: 7221
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Tracks fail to save on sync

Post by rusty » Thu Jan 19, 2017 12:21 pm

Thanks for the reports and logs. It's caused by a regression related to tracks that don't have an album defined.
Tracked at: http://www.ventismedia.com/mantis/view.php?id=13922

It should be fixed in the next build (665).

-Rusty

iain2020
Posts: 53
Joined: Sat Jun 29, 2013 6:32 am

Re: Tracks fail to save on sync

Post by iain2020 » Thu Jan 19, 2017 1:34 pm

rusty wrote:Thanks for the reports and logs. It's caused by a regression related to tracks that don't have an album defined.
Tracked at: http://www.ventismedia.com/mantis/view.php?id=13922

It should be fixed in the next build (665).

-Rusty
Just for your info, all my new tracks failed to save and they all have an album defined.
MMA v1.3.0.0665 Pro Licence - Sony Xperia Z5 Compact Android 6.0.1 not-rooted
MMW v4.1.15.1827 Gold - HP Pavilion AMD A10, 8GB x64 Win10

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