The Sonos player is turned off or inaccessible [#15176]

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BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

The Sonos player is turned off or inaccessible [#15176]

Post by BMF » Fri Sep 21, 2018 3:29 am

Hi there,

since the new alpha 2123 i cannot get access to my Sonos system any longer.


"The Sonos*** player is turned off or inaccessible."

Actually it is on and i can see it in the media tree under folders.

Greetings from Berlin

bmf

update: there was an update of the Sonos software as well.
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

Peke
Posts: 11363
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Peke » Sun Sep 23, 2018 9:13 pm

Hi,
Please try to install MM5 as new clean portable installation to for example "c:\MM5 2123\" and see if it works.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Mon Sep 24, 2018 9:44 am

Hello Peke,

i did how requested, but the effect is the same.

Maybe the error message from the Sonos controller can help?

>>Playback from "Song name" not possible - Connection with 192.*my network".21:20266 not possible.<<

21 is not the Sonos but my desktop computer, where MM5 is running.

Update: same with next alpha [2124]

Greetings from Berlin

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

Ludek
Posts: 2522
Joined: Fri Mar 09, 2007 9:00 am

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Ludek » Mon Sep 24, 2018 11:07 am

Hi, yes,
192.*my network".21:20266 is IP address of the URI for the track being served by MM5,
for some reason Sonos cannot read the URI.

20266 is IP port of your MM5 server running, if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
Is there the default choice [Automatic] or a concrete IP address?
If there is 192.*my network".21, can you change to another choice to see whether it works then?

Also, ensure that the track being served is not a deadlink.
Also, in the debug log (item 4b here viewtopic.php?f=30&t=86643 ) you could see the exact URI of the track served by MM5 and you could put it into address bar of Chrome/Firefox to see whether the track is playable and for further troubleshooting. In the log search for string "TRemotePlayer.PlayURI: Generated our URI:"

Ludek
Posts: 2522
Joined: Fri Mar 09, 2007 9:00 am

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Ludek » Tue Sep 25, 2018 8:59 am

Actually I have found what could cause your issue, entered as https://www.ventismedia.com/mantis/view.php?id=15121 -- to be fixed for the next build

BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Thu Sep 27, 2018 8:25 am

Sorry Peke and Ludek, i was too slow :-)

if you still need one of the questions to be answered, be free to ask :)

greetings

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

Peke
Posts: 11363
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Peke » Fri Sep 28, 2018 5:47 pm

Hi,
When 2125 gets available you can test it and then return the ball to us with new questions/results of recent fixes.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to add Images to forum

BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Sat Sep 29, 2018 2:24 am

Deal :D :D
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Sat Oct 06, 2018 4:32 am

Hi stuff,

unfortunately the errors occur the same with the new alpha 2126. Tried it with an installation over my current alpha installation and with an all clean installation (only added my licence).

I may add that the Sonos system receives the folder.jpg. It is shown. Though the music is missing.

greetings

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

Ludek
Posts: 2522
Joined: Fri Mar 09, 2007 9:00 am

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Ludek » Mon Oct 08, 2018 6:54 am

Hi, if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
Is there the default choice [Automatic] or a concrete IP address?
If there is 192.*my network".21, then please change it to 'Automatic' or to another IP choice to see whether it works then?

Also, ensure that the track being served is not a deadlink.
Also, could you attach the debug log (item 4b here viewtopic.php?f=30&t=86643 ) -- we can see the exact URI of the track served by MM5 and you could put it into address bar of Chrome/Firefox to see whether the track is playable and for further troubleshooting. In the log search for string "TRemotePlayer.PlayURI: Generated our URI:" or attach the log (upload to DropBox, Box, OneDrive) and share the link here.

BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Tue Oct 09, 2018 10:17 pm

So many questions so little time. But i will begin to deliver answers :)
if you go to
Options > Media Sharing > Server > [Server] tab
what is the IP address there?
There is a concrete ip. Changing to 'automatic' did not solve the problem.

ensure that the track being served is not a deadlink.
I can play all tracks with the internal player. So i assume that there are no dead links. Right?

could you attach the debug log
Tried that already last time and could not find it in the indicated folder. I will try again on friday, when i will have more time and be able to go through the procedure with patience.

greetings

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Sun Oct 14, 2018 6:03 am

Hi there Ludek,

sent you a private message with a link to the debug.log.

greetings from Berlin

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

Ludek
Posts: 2522
Joined: Fri Mar 09, 2007 9:00 am

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Ludek » Mon Oct 15, 2018 4:27 am

Hi, thx,
in the log I see that for the file
L:\DGG 1\01 Brahms 21 Ungarische Tnze [Abbado]\01 Claudio Abbado - Hungarian Dance N 1 in G Minor (Allegro Molto).flac
MM5 generated this URI:
http://192.168.188.21:12904/ItemID=1.flac

And the "Schlafzimmer - Sonos Connect Media Renderer" reported status 'TRANSITIONING' for the file for several seconds, then 'STOPPED' so it has failed to play the file.

1) put http://192.168.188.21:12904/ItemID=1.flac into address bar of an internet browser (Chrome/Firefox) or just click the link here (when MM5 is running) to verify that the file is accessible and playable on the network

If yes, then there are two possibilities for the playback error:
a) Sonos can access the file, but the file format is unplaybable on Sonos, to verify you can set auto-conversion FLAC > MP3 or try to play a MP3 file to Sonos to see whether it plays then?
b) Sonos fails to access the IP address for some reason 192.168.188.21 , go to Options > Media Sharing > Server > [Server] tab and change IP address to another choice there.

BMF
Posts: 211
Joined: Sun Jul 01, 2007 5:11 am
Location: Berlin, Germany

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by BMF » Mon Oct 15, 2018 12:07 pm

Hi there Ludek,
1) put http://192.168.188.21:12904/ItemID=1.flac into address bar of an internet browser (Chrome/Firefox) or just click the link here (when MM5 is running) to verify that the file is accessible and playable on the network
The browser doesn't play the file with this link. But it did, when i created the dubug log. When i try to send the same flac to Sonos today it is the link http://192.168.188.21:10276/ItemID=1.flac. I can play it within the browser.
If yes, then there are two possibilities for the playback error:
a) Sonos can access the file, but the file format is unplaybable on Sonos, to verify you can set auto-conversion FLAC > MP3 or try to play a MP3 file to Sonos to see whether it plays then?
b) Sonos fails to access the IP address for some reason 192.168.188.21 , go to Options > Media Sharing > Server > [Server] tab and change IP address to another choice there.
to a) I have converted 3 tracks of the album to mp3 and added them to the now playing list. The effect is the same, though in the error message of Sonos the number after the ":" was a different one again.

to b) I can chose between automatic and the known ip. Still no music over Sonos. And again another number after the ":".

Sorry for no good news. Any other ideas? By the way: Sonos can access the flac file via an asset server.

greetings

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

Ludek
Posts: 2522
Joined: Fri Mar 09, 2007 9:00 am

Re: The Sonos*** player is turned off or inaccessible. [2123]

Post by Ludek » Tue Oct 16, 2018 3:05 pm

What are the error messages on Sonos?
Is it still that artwork is shown on Sonos, but the file isn't playable? If yes, then it doesn't look like <IP:port> issue (as artwork URI and track URI use same <IP:Port>)
You indicated that it started with MM5 build 2123, but then you edited that it was rather caused by Sonos update? Can you test older builds (or MM4) whether it still works with your Sonos?
What the other users having Sonos, are you seeing the issues too? Barry?

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