IPod touch doesn't show up

[andig]

I'd like to sync my iPod touch w/ MM 3.1. I've downgraded iTunes to 8.1.1 as advised. However, iPod doesn't show up in MMs tree view. The device is configured using the d_iPhone.dll.

Anything what else I could check?

Thanks,
Andi

[rusty]

Andi,

Can you send me a debug log that shows what happens when you plug in your iPod with MM running?

Thx.

-Rusty

[andig]

Not sure I'm doing this right- I've installed 1247 debug version and used dbgview to generate the log- it contains essentially nothing though, even when (dis)connecting the ipod:

00000008 4.71326256 [6328] Received command line: '"C:\Program Files\MediaMonkey\MediaMonkey (non-skinned).exe" '
00000016 6.80329704 [6328] DB path: D:\Documents and Settings\andreas.goetz\Local Settings\Application Data\MediaMonkey\MM.DB , default: , MyDir: C:\Program Files\MediaMonkey\
00000152 7.16461277 [6328] Going to load input plugin C:\Program Files\MediaMonkey\Plugins\in_ape.dll
00000153 7.16644764 [6328] Going to load input plugin C:\Program Files\MediaMonkey\Plugins\in_mpc.dll
00000154 7.16910887 [6328] Going to load input plugin C:\Program Files\MediaMonkey\Plugins\in_vorbis.dll
00000155 7.17013597 [6328] Going to load input plugin C:\Program Files\MediaMonkey\Plugins\in_wav.dll
00000156 7.17110920 [6328] Going to load input plugin C:\Program Files\MediaMonkey\Plugins\in_wma.dll
00000157 7.17253828 [6328] Going to load input plugin C:\Program Files\MediaMonkey\Plugins\in_wmp3.dll
00000158 7.17523146 [6328] Going to load output plugin C:\Program Files\MediaMonkey\Plugins\out_MMDS.dll
00000160 7.22686052 [6328] Going to load output plugin C:\Program Files\MediaMonkey\Plugins\out_wave.dll
00000161 7.22783089 [6328] Going to load DSP plugin C:\Program Files\MediaMonkey\Plugins\dsp_DeFX.dll

[jiri]

It seems to be because you have already a non-debug version running. Make sure MM isn't running, install the debug version and run the debug version from the installed folder (in case it's different from your standard folder for MM). It should show much more debug messages then.

Jiri

[andig]

I've removed MM from my system and reinstalled the 1247 debug version- result is still the same. Either MM doesn't generate more messages, or the 1247 debug build may not be an actual debug version? I've verified that there is no other install...

[andig]

I'm really sorry if this is stupid, but I've reread the instructions and foudn I have to run "MediaMonkey_Debug.exe". There is no such file in the installed folder.

I have however install http://www.mediamonkey.com/beta/MediaMo ... _Debug.exe and http://www.mediamonkey.com/beta/MediaMo ... _Debug.exe both- neither of which generates more debug info than what I've shown already.

Am I missing something?

[jiri]

It looks like you have some filter (Edit|Filter menu command) set up in your DbgView application. Also the message numbers (8, 16, 152, ...) indicate this, they should be sequential.

Jiri

[andig]

Thanks for your patience. I had indeed setup a mediamonkey* filter- thinking I was using procmon...

Nevertheless, logfile is at http://videodb.net/2.log

It shows both iPod connect as well as disconnect. It also shows repeated exception. I can confirm this is caused by MM- exception logging stops when MM is shutdown:

00000829 48.58575058 [8184] New exception:
00000830 48.58575058 [8184] Exception code: 2460516
00000831 48.58575058 [8184] Exception flags: 1677721600
00000832 48.58575058 [8184] Number of parameters: 1360477
00000833 48.58575058 [8184] (no debug info) Find error: E58B0000

I believe this might be a second issue apart from iPod sync.

[andig]

To add a little more detail to the exception: it is only shown when the MM window is visible. Is is not present when MM is hidden by another maximized window and it is not present when MM is minimized. Running XP SP2.

[jiri]

The log shows that there failed initialization of QuickTime libraries needed to access iPhone/Touch. Unfortunatelly, we don't have any more details about the reason of failure, it's internal to QT. So, it can only be fixed by trying, e.g. to completely uninstall iTunes+QT and try to install it again. In case it doesn't help, I'm not really sure. Btw, does it work in iTunes?

Jiri

[andig]

I will reinstall iTunes and retest.

Is the other exception helpful in any way, i.e. hinting a separate issue? I'm infrequently seing MM crash when closing or stop operations when working with large data sets- maybe there is a connection.

[andig]

Reinstalled and rebootet- iPod sync working... THANK YOU!

I'm still seeing the regular exceptions generated and have again witnessed MM crash on close- this time with log: http://videodb.net/mm_exit_crash.log

[jiri]

Try to use the release version (i.e. non-debug). There is one known problem with the debug version that could possibly cause the problem you encountered.

Jiri

[andig]

Thank you. Was the exception reported in any way helpful? Would be happy to retest if fixed.

[jiri]

Not all exceptions in the debug log necessarily mean a problem, some can normally happen, as it this case.

Jiri