1282 Sansa Clip 2G no longer recognized [#6123]

[Owyn]

Was working fine up till installing 1282. No recent change in device configuration.
Still recognized by WE (MTP).
Not showing up as available Sync device.

[Owyn]

Debug log.
- MM idle
- Attach Sansa to USB
- Wait for DebugView Idle
- Tools->Sync Device (Sansa not offered as Sync Device)

Code: Select all

[\\DELL530]
02140077	88187.17968750	[4660] WMDM: Device change message
02140078	88187.17968750	[4660] WMDM: Queueing action id:0
02140079	88187.17968750	[4660] Media: Returned value: 1
02140080	88187.17968750	[4660] WMDM: Starting action id: 0
02140081	88187.17968750	[4660] Winamp sim - message left to the default processing
02140082	88187.17968750	[4660] WMDM: Looking for device changes...
02140083	88187.17968750	[4660] Winamp simulation window received messsage 537
02140084	88187.17968750	[4660] WMDM: Finished action id: 0
02140085	88187.17968750	[4660] Winamp sim - message left to the default processing
02140086	88188.52343750	[4660] WMDM: Device change notification
02140087	88188.52343750	[4660] WMDM: Queueing action id:0
02140088	88188.52343750	[4660] WMDM: Starting action id: 0
02140089	88188.52343750	[4660] WMDM: Looking for device changes...
02140090	88188.53125000	[4660] WMDM: Device change message
02140091	88188.53125000	[4660] WMDM: Queueing action id:0
02140092	88188.53125000	[4660] Media: Returned value: 1
02140093	88188.53125000	[4660] Winamp sim - message left to the default processing
02140094	88188.53125000	[4660] Winamp simulation window received messsage 537
02140095	88188.53125000	[4660] Winamp sim - message left to the default processing
02140096	88188.53906250	[4660] WMDM: Is Inserted: Sansa Clip 2GB, 0:8AFFF8114626B6A80000000000000000!USB@\\?\USB#VID_0781&PID_7434#8AFFF8114626B6A80000000000000000#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0, \\?\USB#VID_0781&PID_7434#8AFFF8114626B6A80000000000000000#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
02140097	88188.53906250	[4660] WMDM: It's a new device - adding
02140098	88188.57812500	[4660] Device scan found (PossDev): USB\VID_0781&PID_7434\8AFFF8114626B6A80000000000000000, Inst: 11240, Drive: -1
02140099	88188.60937500	[4660] Device scan found (PossDev): USB\VID_0781&PID_7434\8AFFF8114626B6A80000000000000000, Inst: 11240, Drive: -1
02140100	88188.64062500	[4660] Device scan found (PossDev): USB\VID_0781&PID_7434\8AFFF8114626B6A80000000000000000, Inst: 11240, Drive: -1
02140101	88188.93750000	[4660] WMDM: Querying device capabilities.
02140102	88189.02343750	[4660] WMDM: EnumStorage: 0
02140103	88189.02343750	[4660] WMDM: Root storage found
02140104	88189.03906250	[4660] WMDM: Storage attrib: 40000
02140105	88189.03906250	[4660] WMDM: Attrib forced to: 48108
02140106	88189.04687500	[4660] WMDM: support_RootFolders - yes
02140107	88189.04687500	[4660] WMDM: support_RootFiles - no
02140108	88189.04687500	[4660] WMDM: Overriding - root folders and files are supported
02140109	88189.05468750	[4660] 2284 DB exec SQL: UPDATE Devices SET DeviceCaption='Sansa Clip 2GB' WHERE ID=7 
02140110	88189.05468750	[4660] 2284 DB lock successful.
02140111	88189.12500000	[4660] 2284 DB lock finished, took 1129710.
02140112	88189.12500000	[4660] 2284 DB open SQL: SELECT * FROM Filters WHERE ID=0 
02140113	88189.13281250	[4660] 2284 DB lock finished, took 7748.
02140114	88189.13281250	[4660] WMDM: Capabilities:
02140115	88189.13281250	[4660] WMDM: Audio album type: 47619
02140116	88189.13281250	[4660] WMDM: Playlist type: 47621
02140117	88189.13281250	[4660] WMDM: RootFolder - OK
02140118	88189.13281250	[4660] WMDM: RootFiles - OK
02140119	88189.13281250	[4660] WMDM: M3U - OK
02140120	88189.13281250	[4660] WMDM: Finished action id: 0
02140121	88189.13281250	[4660] WMDM: Starting action id: 0
02140122	88189.13281250	[4660] WMDM: Looking for device changes...
02140123	88189.17968750	[4660] WMDM: Is Inserted: Sansa Clip 2GB, 0:8AFFF8114626B6A80000000000000000!USB@\\?\USB#VID_0781&PID_7434#8AFFF8114626B6A80000000000000000#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0, \\?\USB#VID_0781&PID_7434#8AFFF8114626B6A80000000000000000#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
02140124	88189.44531250	[4660] Device scan found (PossDev): USB\VID_0781&PID_7434\8AFFF8114626B6A80000000000000000, Inst: 11240, Drive: -1
02140125	88189.46875000	[4660] WMDM: It's a new device - adding
02140126	88189.46875000	[4660] Winamp sim - message left to the default processing
02140127	88189.46875000	[4660] Device scan found (PossDev): USB\VID_0781&PID_7434\8AFFF8114626B6A80000000000000000, Inst: 11240, Drive: -1
02140128	88189.46875000	[4660] Winamp simulation window received messsage 49381
02140129	88189.48437500	[4660] Winamp sim - message left to the default processing
02140130	88189.57031250	[4660] WMDM: Removing Device: Sansa Clip 2GB, 0:8AFFF8114626B6A80000000000000000!USB@\\?\USB#VID_0781&PID_7434#8AFFF8114626B6A80000000000000000#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
02140131	88189.68750000	[4660] Devices: Removing device
02140132	88189.68750000	[4660] Devices: Removing device: Sansa Clip 2GB
02140133	88189.68750000	[4660] WMDM: Finished action id: 0
02140134	88194.03125000	[4660] Thread has started 776
02140135	88194.03125000	[4660] Thread registered, going to initialize 776
02140136	88194.03125000	[4660] Thread initialized 776
02140137	88194.07812500	[4660] Going to make final callback 776
02140138	88194.07812500	[4660] Thread has finished 776
02140139	88224.05468750	[4660] Thread has started 4984
02140140	88224.05468750	[4660] Thread registered, going to initialize 4984
02140141	88224.05468750	[4660] Thread initialized 4984
02140142	88224.20312500	[4660] Going to make final callback 4984
02140143	88224.22656250	[4660] Thread has finished 4984
02140144	88254.07031250	[4660] Thread has started 5676
02140145	88254.07031250	[4660] Thread registered, going to initialize 5676
02140146	88254.07031250	[4660] Thread initialized 5676
02140147	88254.10156250	[4660] Going to make final callback 5676
02140148	88254.10156250	[4660] Thread has finished 5676
02140149	88271.57031250	[4660] Forms: Received WM_ACTIVATEAPP
02140150	88271.57031250	[4660] Forms: Accepted WM_ACTIVATEAPP +
02140151	88271.57031250	[4660] Forms: RestoreTopMost: Level: 1
02140152	88271.57031250	[4660] Forms: RestoreTopMost: Starting
02140153	88271.57031250	[4660] Winamp sim - ignoring.
02140154	88271.57031250	[4660] Winamp simulation window received messsage 28
02140155	88271.57031250	[4660] Winamp sim - ignoring.
02140156	88284.08593750	[4660] Thread has started 5948
02140157	88284.08593750	[4660] Thread registered, going to initialize 5948
02140158	88284.08593750	[4660] Thread initialized 5948
02140159	88284.11718750	[4660] Going to make final callback 5948
02140160	88284.11718750	[4660] Thread has finished 5948
02140161	88293.40625000	[4660] Forms: Received WM_ACTIVATEAPP
02140162	88293.40625000	[4660] Forms: Accepted WM_ACTIVATEAPP -
02140163	88293.40625000	[4660] Forms: NormalizeTopMosts: Level: 0
02140164	88293.40625000	[4660] Forms: NormalizeTopMost: Starting
02140165	88293.40625000	[4660] Winamp sim - ignoring.
02140166	88293.40625000	[4660] Winamp simulation window received messsage 28
02140167	88293.40625000	[4660] Winamp sim - ignoring.

[nohitter151]

I see:

02140130 88189.57031250 [4660] WMDM: Removing Device: Sansa Clip 2GB, 0:8AFFF8114626B6A80000000000000000!USB@\\?\USB#VID_0781&PID_7434#8AFFF8114626B6A80000000000000000#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
02140131 88189.68750000 [4660] Devices: Removing device
02140132 88189.68750000 [4660] Devices: Removing device: Sansa Clip 2GB

MM is removing the device, do you have it set to sync automatically and disconnect when finished maybe?

[Owyn]

No. I specifically disabled the sync on connect some time ago. I was fighting freezes and wanted to control heavy tasks as much as possible. Plus sometimes I just plugged it in to recharge.

Just double-checked device auto-sync options. Only option checked is delete with confirm.

[coho_joe]

Same thing here - I just installed 1282 and it has no problems recognizing my wife's Shuffle instantly when you plug it in but can't automatically recognize my 2GB Clip. However, if I leave the Clip plugged in, and re-start MM, then it recognizes the Clip. Previous versions recognized the Clip without having to restart MM.

[Owyn]

Yep. Restart MM while connected works here as well.

[Owyn]

Tracked at http://www.ventismedia.com/mantis/view.php?id=6123

[jiri]

Thanks, will be fixed in the next build (1283).

Jiri

[Owyn]

Verified in 1283. Thanks.

[coho_joe]

Yup, fixed. Thank you.