MM 4.1.18 crashes after double clicking a song [#14466]

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Toemmel
Posts: 57
Joined: Sun Mar 02, 2008 4:50 pm

MM 4.1.18 crashes after double clicking a song [#14466]

Post by Toemmel » Sat Oct 14, 2017 5:28 pm

Hi there,

since I've installed the new version 4.1.18 I had a couple of crashes of the software. It happens occasionally when I make a double click to a song in a line of the song list (because I want to play it). => MM crashes completely.

I suppose that the crash occurs sequently after editing a song tag directly in the song list.

Here is the error footprint of Windows (unfortunately in German):

Code: Select all

Problemsignatur:
  Problemereignisname:	BEX
  Anwendungsname:	MediaMonkey.exe
  Anwendungsversion:	4.1.18.1852
  Anwendungszeitstempel:	59c9339d
  Fehlermodulname:	ID3Lib.dll
  Fehlermodulversion:	3.8.3.0
  Fehlermodulzeitstempel:	59c9352e
  Ausnahmeoffset:	000356d4
  Ausnahmecode:	c0000417
  Ausnahmedaten:	00000000
  Betriebsystemversion:	6.1.7601.2.1.0.256.48
  Gebietsschema-ID:	1031
  Zusatzinformation 1:	8386
  Zusatzinformation 2:	8386699ea6ecef1fe361372aa77b69d1
  Zusatzinformation 3:	d1a6
  Zusatzinformation 4:	d1a633b66a609d585586887cfdc7e39d
Best regards
Toemmel

Lowlander
Posts: 45063
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM 4.1.18 crashes after double clicking a song

Post by Lowlander » Sat Oct 14, 2017 5:55 pm

Update to the latest beta from the Beta Forum as it fixes the tag and playback crash.
Lowlander (MediaMonkey user since 2003)

many things
Posts: 3
Joined: Sun Oct 15, 2017 11:39 am

Continual crashes in Windows

Post by many things » Sun Oct 15, 2017 12:02 pm

I just updated to the new version, and every since MediaMonkey is closing after a couple minutes with no warning.

I am on Windows 8.1 and running the new version I installed yesterday (4.1.18.1853) and I'm a Gold User. Sometimes when I restart the program I get a Windows security prompt about MediaMonkey wanting to make changes to my computer (I say yes). I tried uninstalling and re-installing and that didn't help. Sometimes it is open for a few minutes and can play a song, sometimes it crashes within a few seconds of opening the program.

I think I sent a bug report (it crashes sometimes while I'm trying to submit).

Thanks.

Ludek
Posts: 2557
Joined: Fri Mar 09, 2007 9:00 am

Re: MM 4.1.18 crashes after double clicking a song

Post by Ludek » Mon Oct 16, 2017 5:28 am

Please download and install 4.1.19.1854 from the beta forum:
http://www.mediamonkey.com/forum/viewto ... 15#p439970

It should fix the issues. Please report once it doesn't fix the issues reported here.

Thanks!

KEP
Posts: 178
Joined: Sun Feb 18, 2007 10:27 pm
Location: Vancouver USA

Re: MM 4.1.18 crashes after double clicking a song

Post by KEP » Wed Oct 18, 2017 8:00 am

I installed 4.1.18 yesterday, and immediately started seeing the same error, so on this advice went ahead and updated to 4.1.19.1854.

No joy. Here, it just blows randomly, usually while playing the first song or almost as often right after moving on to the next track, while playing in the background.

Running Windows 7x64.

Lowlander
Posts: 45063
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM 4.1.18 crashes after double clicking a song

Post by Lowlander » Wed Oct 18, 2017 9:48 am

The capture this in a debug log (step 4b) as the beta works for others and attach the log to a Support Ticket: http://www.mediamonkey.com/forum/viewto ... ?f=7&t=341
Lowlander (MediaMonkey user since 2003)

rusty
Posts: 7145
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MM 4.1.18 crashes after double clicking a song

Post by rusty » Wed Oct 18, 2017 3:13 pm

For those experiencing this issue: are you clicking the track within MediaMonkey ? or within Windows Explorer?

Tracking this at http://www.ventismedia.com/mantis/view.php?id=14466

Thanks.

-Rusty

pTimo

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by pTimo » Wed Oct 18, 2017 3:29 pm

I have the same problem when importing my huge library (more than 5000 songs). I tried the beta as said here, no changes. I tried to add file little by little, still crashes at some point. I have another computer that run an earlier version 4.1.16.1836 and the import works just fine. Is there a way to download an earlier build when everything worked fine ?

KEP
Posts: 178
Joined: Sun Feb 18, 2007 10:27 pm
Location: Vancouver USA

Re: MM 4.1.18 crashes after double clicking a song

Post by KEP » Wed Oct 18, 2017 4:12 pm

Lowlander wrote:The capture this in a debug log (step 4b) as the beta works for others and attach the log to a Support Ticket
Done, thanks.
rusty wrote:For those experiencing this issue: are you clicking the track within MediaMonkey ? or within Windows Explorer?
Playing within MediaMonkey. Doesn't seem to matter if I double-click a track, or right-click/play a track, or right-click/play a folder, to start the playback. Not seen it happening with any sort of tag operation. Nearly always happens shortly after (5-10 seconds) a new track starts playing. Rarely on the first track played.

pTimo
Posts: 4
Joined: Wed Oct 18, 2017 3:31 pm

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by pTimo » Wed Oct 18, 2017 5:41 pm

pTimo wrote:I have the same problem when importing my huge library (more than 5000 songs). I tried the beta as said here, no changes. I tried to add file little by little, still crashes at some point. I have another computer that run an earlier version 4.1.16.1836 and the import works just fine. Is there a way to download an earlier build when everything worked fine ?
Just came back to say that I managed to find the v4.1.16.1836 and there are no more crashes, I can acces my entire library without any crash.

many things
Posts: 3
Joined: Sun Oct 15, 2017 11:39 am

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by many things » Wed Oct 18, 2017 7:19 pm

I installed the beta version and I'm still having the crashing problem. The song plays for a few minutes but then MediaMonkey crashes.

PetrCBR
Posts: 1488
Joined: Tue Mar 07, 2006 5:31 pm
Location: Czech
Contact:

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by PetrCBR » Thu Oct 19, 2017 2:00 am

I see some bugreports from robert....gmail.com and hc....msn.com ... any of you ? Please send me pm.

many things
Posts: 3
Joined: Sun Oct 15, 2017 11:39 am

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by many things » Thu Oct 19, 2017 7:13 pm

I just sent an error report - amil.....@hotmail

I tried to do it as a PM but it was flagged as spam and wouldn't let me submit.

Ludek
Posts: 2557
Joined: Fri Mar 09, 2007 9:00 am

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by Ludek » Fri Oct 20, 2017 7:17 am

Hi, for all that can replicate the crash in 4.1.19.1854. Could you please replace your current id3lib.dll in the MM install folder by this one https://www.dropbox.com/s/14jnunmf10ak7 ... b.dll?dl=0
and tell us whether it solves the issue?

Thanks!

KEP
Posts: 178
Joined: Sun Feb 18, 2007 10:27 pm
Location: Vancouver USA

Re: MM 4.1.18 crashes after double clicking a song [#14466]

Post by KEP » Fri Oct 20, 2017 12:41 pm

Ludek wrote:Hi, for all that can replicate the crash in 4.1.19.1854. Could you please replace your current id3lib.dll in the MM install folder by this one https://www.dropbox.com/s/14jnunmf10ak7 ... b.dll?dl=0
and tell us whether it solves the issue?
Cautiously optimistic! I've made the swap, and played entirely through a highly problematic album** without a crash. Onto another now that's also triggered the crashes. Will try to play as much as possible over the next 24 hours, and update my bug report with findings, either way. (Sooner if the crash returns, of course.)

** I did find the crashes seem related to given folders of MP3s. Seemed I'd "fixed it" myself, following a reboot, until I went back and replayed a folder that had previously "caused" the crash and it returned. The real oddity is, it's unrelated to specific tracks! Couldn't consistently force-replicate the issue, other than by playing certain folders/albums all the way through... The crash would then occur randomly as MM moved from one track to the next.

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