Knowledgebase
Audio CDs fail to Scan, Play, or Rip correctly
Updated by Russell Samuels on May 22, 2014

If Audio CDs don't play, scan, or rip correctly try any of the following, after first verifying that you're using the latest version of MediaMonkey:

1. Verify that CD sound hasn't been 'muted'. Double-click the speaker icon in the system tray, and ensure that 'mute' is not checked off for both Wave/MP3 and CD Audio.

2. If you have a CD/DVD drive that is connected as drive A or B then MediaMonkey won't read it. To change this, you'll need to edit the MediaMonkey.ini file and remove the letter A or B as appropriate from the following section: [System] IgnoreDriveLetters=AB If you're not sure where to find the file, see: http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/16

3. Some systems experience stuttering on CD playback when the CD/DVD-Rom Access is set to "PIO Mode Only" and not To "DMA if Available". You can change this in Windows as follows:

o Right-click on My Computer > click Properties > select Hardware tab > click Device Manager

o Right click on the IDE channel to which the drive is connected and select the advanced tab o If PIO is used, change the setting to 'DMA if available'

o Reboot and check in Device Manager > IDE Channel > Advanced whether DMA is now being used. If it isn't, click the Driver tab and then click 'uninstall'.

o Reboot. On reboot, Windows will usually recognize the drive in DMA mode.

o Try MediaMonkey again If this fails to set your controller to DMA mode, see: http://winhlp.com/node/10

4. If you have multiple drives, try disconnecting any external CD/DVD drives--on some systems, they may interfere with internal drives.

5. Some systems will play CDs correctly, but will fail to rip them if the 'Rip type' is set to 'Secure read'. Possible solutions/workarounds are to:

o Update the drive's firmware to the most recent version

o Switch Rip Type from 'Secure read' to 'Standard read'

o Use "CFF Explorer.exe" from http://www.ntcore.com/exsuite.php to edit the 'File Header' and DISABLE the checkbox "App can handle > 2GB address space" for MediaMonkey.exe and MediaMonkey (non-skinned).exe . See description at: http://www.ls-uk.info/forum/index.php?topic=54930.0

6. If you still experience error messages, try deleting the in_cdreader.dll plug-in from the plugins directory (it will be there if you had installed MediaMonkey 2.x prior to installing more recent versions).

7. Some systems fail to rip/burn CDs unless logged in with Adminstrative rights. See the solution to this problem at: http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/37 If you are still using MediaMonkey 2.5, the following may be helpful:

  1. If you continue to have problems playing CDs and/or receive "Win32 Raw_Read" error messages, this may be occuring because you are not logged in as Administrator (Windows NT/2000/XP systems use SPTI CD drivers by default, and these can fail if the user is not logged in as Administrator) or because ASPI drivers have been corrupted. Try:
    1. Logging out and back in. This sometimes resolves the Administrator problem.
    2. If the above fails, install version 4.6 of Adaptec's ASPI drivers.
      More information & working aspi drivers may be found at: http://aspi.radified.com/aspi.htm
  2. On some systems, Virtual CD applications such as Alcohol or DriveImage can conflict with CD Playback and Ripping. If you have any such applications installed, try uninstalling them.
  3. On some systems (usually on a Win9x system with multiple CD drives using ASPI drivers), MediaMonkey will have trouble playing CDs or play the CD but display an error message, due to an incorrect mapping between physical drives and their associated drive letter. This typically occurs when drive letters and IDE interfaces are not in the same order. On most systems this can be resolved by configuring the the CD Reader Input Plug-in:
    1. Click 'Tools'|'Options'|'Input Plug-ins'|'CD Reader' and press 'Configure'
    2. Highlight each drive, and Configure each interface to use 'Win32' instead of 'ASPI'
      OR
    1. Highlight each drive, press 'Configure' and change the 'ASPI device' to the physical device that actually maps to the drive letter in question.
    2. Once you press 'Ok' (3x) and exit the options dialog, your problem should be solved.
  4. On some Win9x systems, it may be necessary to reassign Windows CD Drive letters to match the order of IDE interfaces. e.g.
      IDE Interface Current Mapping New Mapping
    cd1 IDE2 Master D: E:
    cd2 IDE1 Slave E: D:
    To remap a Windows 9x CD drive:
    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click the System icon, and then click the Device Manager tab.
    3. Click the CD-ROM drive you want to change, and then click the Properties button.
    4. Click the Settings tab.
    5. In the Reserved Drive Letters section, set Start Drive Letter and End Drive Letter to the drive letter you want the CD-ROM drive to use. Click OK until you return to Control Panel.
    6. Restart the computer.
      More information about how Windows assigns drive letters can be found here:
      http://support.microsoft.com/default.aspx?scid=kb;EN-US;234048
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