by rusty » Wed Mar 08, 2023 10:10 am
Hi,
Can you confirm your MMW5 settings for the device > Sync Profile > File Locations > Music ? (it should be something like \Music\<Album Artist>\<Album>\<Track #:2> $Left(<Artist>,20) - <Title> )
Also, if possible, could you in MMA > Help > Send logs > Save the log file and send it to us via our helpdesk (when you save the log file in this manner, it also saves the DB and we'd like to analyze it).
Lastly, we're getting ready to release MMA 2.0 and it has a ton of sync-related improvements. Can you update and retest with MMA 2.0 beta? i.e.
1) To test out MMA 2 beta builds, in MMA, tap Options | About | Register for test builds. Once you're registered, then your next update will be to the MMA beta build! To trigger the update right away, go to MediaMonkey in the Play store and click 'Update'.
2) Resync
....and let us know if you're still seeing this? Thanks!
We'll review the issue at the same time at our end.
EDIT: we've managed to replicate this at our end. Tracking at
https://www.ventismedia.com/mantis/view.php?id=19868 . We have all the info we need. Thanks!
-Rusty
Hi,
Can you confirm your MMW5 settings for the device > Sync Profile > File Locations > Music ? (it should be something like \Music\<Album Artist>\<Album>\<Track #:2> $Left(<Artist>,20) - <Title> )
Also, if possible, could you in MMA > Help > Send logs > Save the log file and send it to us via our helpdesk (when you save the log file in this manner, it also saves the DB and we'd like to analyze it).
Lastly, we're getting ready to release MMA 2.0 and it has a ton of sync-related improvements. Can you update and retest with MMA 2.0 beta? i.e.
1) To test out MMA 2 beta builds, in MMA, tap Options | About | Register for test builds. Once you're registered, then your next update will be to the MMA beta build! To trigger the update right away, go to MediaMonkey in the Play store and click 'Update'.
2) Resync
....and let us know if you're still seeing this? Thanks!
We'll review the issue at the same time at our end.
EDIT: we've managed to replicate this at our end. Tracking at https://www.ventismedia.com/mantis/view.php?id=19868 . We have all the info we need. Thanks!
-Rusty