Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

Post a reply

Smilies
:D :) :( :o :-? 8) :lol: :x :P :oops: :cry: :evil: :roll: :wink:
BBCode is ON
[img] is ON
[url] is ON
Smilies are ON
Topic review
   

Expand view Topic review: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by Yerushalmi » Wed Nov 20, 2024 3:53 pm

I downloaded 3081 and the installation went smoothly. Thanks! :)

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by rusty » Fri Nov 01, 2024 9:25 am

This should be fixed in the next build (3069+). Can you confirm once it's released (should be soon)?

Thanks!

-Rusty

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by Yerushalmi » Sun Oct 20, 2024 7:49 am

I still got the error on portable installation. Here's the log:
[12820] FullTrustNotifier
[12820]
[12820] FN GetChannelUri
[12820]
[12820] FN ConnectToAppService create the async task
[12820]
[12820] FN ConnectToAppServiceAsync
[12820]
[12820]
[12820] ConnectToAppServiceAsync AppNotInstalled
[12820] FullTrustNotifier Exit
[12820]
[9288] MM5 [11520]RtlGetVersion: PlatformID: 2, Major: 10, Minor: 0, build: 19045
[9288] MM5 [11520]Running on Windows 10 Anniversary
[9288] MM5 [11520]MyDir = C:\MediaMonkey\
[9288] MM5 [11520]Win7Tools - running on Windows Vista or later - initialize DWM
[9288] MM5 [11520]Win7Tools - Windows Vista DWM initialized
[9288] MM5 [11520]Win7Tools - Windows 7 DWM initialized
[9288] MM5 [11520]Win7Tools - Shell initialized
[9288] MM5 [11520](B) GetIsPortableInstall: true
[9288] MM5 [11520](B) INI path: C:\MediaMonkey\Portable\MediaMonkey.ini
[9288] MM5 [11520](B) Display #0 - name DISPLAY1, primary true, area 0x0 (1920x1080), overall ratio 1.00, text zoom 1.00
[9288] MM5 [11520](B) Received command line: '"C:\MediaMonkey\MediaMonkey.exe" /elevate /exit'
[9288] MM5 [11520](B) Disabling antifreeze detection
[9288] ************************************************************************
[9288] Total process Kernel time: 500.00 ms
[9288] Total process User time: 406.25 ms
[9288] Main thread Kernel time: 359.38 ms
[9288] Main thread User time: 312.50 ms
[9288] ************************************************************************
I don't know if it's relevant, but I noticed that during the regular installation literally nothing appeared in DebugView about the error. The error gives three options (retry, ignore, undo) and even if I click "retry" several times, DebugView is still blank. It's only after I click "ignore" (twice, because the error shows up twice) that things start to get printed to the log.

In contrast, the portable installation gave me that set of [12820] items before the error appeared.

I ran an SFC scan; no issues were found.

Regarding the other theories:
* There is only one user account on this computer, mine, and I'm running the installation as administrator
* I have no antivirus software except the default that Microsoft provides with Windows.

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by Peke » Sun Oct 20, 2024 7:10 am

Hi,
I checked the log and it appears not MM issue MM installation ended normally. Interesting issue as it seams that error is withing regsvr32 not MM installation eg. The rare error you are seeing is either caused by insufficient Windows User Account permissions or by overzealous anti-virus software. In other words, it is not caused by the MM installer but by something on your PC.

Can you try installing MM as Portable (Tick portable installation) and see if you see the error.

I would also suggest you run an SFC scan and check for corrupted files. System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Please refer to the link below and check if it helps: https://support.microsoft.com/en-us/kb/929833

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by Yerushalmi » Sun Oct 20, 2024 2:06 am

Done. I've added it as https://www.mediamonkey.com/support/?wp ... et-id=7794

I have a Samsung Galaxy Book Go, Wi-Fi version.

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by Peke » Sat Oct 19, 2024 9:34 pm

Hi,
Mantis is closed platform and read only for users. You can attach ZIP file with logs at https://www.mediamonkey.com/support
Yerushalmi wrote: ↑Sat Oct 19, 2024 3:48 pm BTW the ticket is incorrect - I'm on Windows 10, not 11.
THX, I corrected it applies to both Windows arm versions. What device model you actually have and have Win Arm OS installed?

Re: Error on installing MediaMonkey (deskplayer.dll locked) [#21283]

by Yerushalmi » Sat Oct 19, 2024 3:48 pm

I created the log but can't seem to log in to MantisBT; I can't remember my account's username and password, and can't figure out how to create a new account there.

BTW the ticket is incorrect - I'm on Windows 10, not 11.

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by Peke » Sat Oct 19, 2024 8:37 am

Hi,
Can you please generate debug log during installation as noted here https://www.mediamonkey.com/forum/viewtopic.php?t=86643 it may help us where MM fail exatly and try to filter things out.

You can send us ZIP-ed debug log in support ticket.

I added this as https://www.ventismedia.com/mantis/view.php?id=21283

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by CrashMonkey » Fri Oct 18, 2024 7:30 pm

Perhaps then during install on arm64 system, if error while registering the dll file do not show a popup and just continue with installation? or not try to register it on those systems. Then installation would go flawless.

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by Peke » Fri Oct 18, 2024 5:18 pm

Hi,
Desk Player do not have any value in Win 11 as it it is Task Bar player which do not exist in Win 11.

Image

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by CrashMonkey » Fri Oct 18, 2024 5:20 am

Well lets wait what the dev's has to say about it with this new information. Perhaps they can adjust/modify the dll to support arm64 aswell.

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by Yerushalmi » Thu Oct 17, 2024 11:58 pm

CrashMonkey wrote: ↑Thu Oct 17, 2024 6:46 pm could you try this version of regsvr32.exe as that is the 32bit x86 version (and regsvr32.exe without the path is for arm64)

Command:
C:\Windows\SysWow64\regsvr32.exe "C:\Program Files (x86)\MediaMonkey 5\DeskPlayer.dll"
Same result.
CrashMonkey wrote: ↑Thu Oct 17, 2024 6:46 pmAnd did you try:
Right click mediamonkey exe installer file, properties, compability, and take a look at the "change emulation settings".

I don't have a ARM64 machine, so you might have to make a printscreen for me, for those emulation settings.
Any change to those settings results in the installation failing much earlier. Only the default works.

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by CrashMonkey » Thu Oct 17, 2024 6:46 pm

could you try this version of regsvr32.exe as that is the 32bit x86 version (and regsvr32.exe without the path is for arm64)

Command:
C:\Windows\SysWow64\regsvr32.exe "C:\Program Files (x86)\MediaMonkey 5\DeskPlayer.dll"

And did you try:
Right click mediamonkey exe installer file, properties, compability, and take a look at the "change emulation settings".

I don't have a ARM64 machine, so you might have to make a printscreen for me, for those emulation settings.

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by Yerushalmi » Thu Oct 17, 2024 6:11 pm

Aha. Manually attempting to register the DLL gives this:
The Module "C:\PRogram Files (x86)\MediaMonkey 5\DeskPlayer.dll" may not be compatible with the version of Windows that you're running. Check if the module is compatible with an x86 (32-bit) or x64 (64-bit) version of regsvr32.exe.
I'm starting to suspect that this is related to my ARM64 processor.

Re: Error on installing MediaMonkey (deskplayer.dll locked)

by CrashMonkey » Thu Oct 17, 2024 5:23 pm

Isn't that error related just to registering the dll? And maybe that the dll itself is already replaced before that error popups?
Whats are the dates on the file? (created and modified)
Does manual registrating the dll works?
Open cmd/terminal as admin, copy command below, and hit enter.
regsvr32 "C:\Program Files (x86)\MediaMonkey 5\DeskPlayer.dll"
Could also try, to first unregister the dll file before registring it again with:
regsvr32 /u "C:\Program Files (x86)\MediaMonkey 5\DeskPlayer.dll"
If still get an error.
WinKey(flag)+R, then type: eventvwr
Then press enter, then look at Windows Logs --> at Application, and and System, and tell what kind of errors you have at the time of installing MM.
What versions of 2015/2017 VC redistributable etc are installed on your machine? Try installing the new version for that.
Got Atmel Studio installed?
If using a other virusscaner then Windows Defender, try turning if temporary off before installing, and see if that helps, perhaps the virusscanner is "looking" at the file at the moment of installing.

For MM devs: whats the DeskPlayer.temp.0 used for?

Top