MM Hanging at splash screen [#21491]

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Expand view Topic review: MM Hanging at splash screen [#21491]

Re: MM Hanging at splash screen [#21491]

by Edgar » Tue Apr 29, 2025 5:00 pm

3153 debug
The problem is recurring again for me as well. There is definitely nothing left over after previous close. It seems to be related to looking up the CD online – if the CD is not found the problem was much more prevalent. I have a log now of it happening a handful of times and will try to attach it to ticket #21491…

Re: MM Hanging at splash screen [#21491]

by Lowlander » Mon Apr 28, 2025 10:09 am

It's possibly due to MediaMonkey not having closed all process on last exit. If true a debug log capturing closing would be more helpful.

You can check the Task Manager's Details tab to see if any MediaMonkey processes are still running prior to launch and stop any that are still showing after MediaMonkey close.

Re: MM Hanging at splash screen [#21491]

by MattTown » Mon Apr 28, 2025 7:48 am

I have had this happen only a couple of times over the 10 or so versions. A total hang is far less prevalent than several months ago. Will run debug and generate a log if it hangs again.
Matt

Re: MM Hanging at splash screen [#21491]

by tbm72 » Sun Apr 27, 2025 4:41 pm

This bug has come back for me on latest build (3153)

Re: MM Hanging at splash screen [#21491]

by mopar4x » Wed Apr 23, 2025 7:59 pm

Hey version .3152 seems to have resolved my issue - thanks!

Re: MM Hanging at splash screen [#21491]

by Peke » Wed Apr 23, 2025 12:43 pm

Hi,
Try latest viewtopic.php?t=86639&sd=d it should be fixed.

Re: MM Hanging at splash screen [#21491]

by mopar4x » Wed Apr 23, 2025 12:38 pm

This problem just started happening to me running version .3113 :(

Re: MM Hanging at splash screen

by rusty » Tue Mar 04, 2025 10:57 pm

Great! Thanks for confirming!

-Rusty

Re: MM Hanging at splash screen

by tbm72 » Tue Mar 04, 2025 8:50 am

rusty wrote: ↑Mon Mar 03, 2025 9:14 pm Hi tbm72,

As documented at https://www.ventismedia.com/mantis/view.php?id=21491 all other reports of this issue seem to be resolved. Are you still experiencing this with 3110?

If so, can you share a debug log? We're hoping for a final RC this week, but I'd like to make sure that this is fixed before we release 2024.1.

Thanks!

-Rusty
I think it seems to be OK now Rusty. Sometimes it feels like the splash screen is maybe displayed for a little longer than it used to on previous builds but I don't think I've had any complete hangs/crashes at startup since the 3110 update.

Re: MM Hanging at splash screen

by rusty » Mon Mar 03, 2025 9:14 pm

Hi tbm72,

As documented at https://www.ventismedia.com/mantis/view.php?id=21491 all other reports of this issue seem to be resolved. Are you still experiencing this with 3110?

If so, can you share a debug log? We're hoping for a final RC this week, but I'd like to make sure that this is fixed before we release 2024.1.

Thanks!

-Rusty

Re: MM Hanging at splash screen

by rusty » Mon Feb 24, 2025 10:52 am

Can you send us another debug log?

Thanks!

-Rusty

Re: MM Hanging at splash screen

by tbm72 » Mon Feb 24, 2025 3:38 am

rusty wrote: ↑Sun Feb 23, 2025 12:23 am tbm72 & MattTown,

Can you confirm whether 3108 solves the problems for you?

(trying to understand whether CrashMonkey's issue is the same as yours)

-Rusty
Actually I've just tried to launch MMW 3108 this morning and it's still hanging. I have to exit via Task Manager and relaunch, then it seems OK again.

Re: MM Hanging at splash screen

by CrashMonkey » Sun Feb 23, 2025 12:11 pm

I am doing the debug logs today, made multiply debugs log for diffrent behaivors during startup. Will upload them to ticket today.

Re: MM Hanging at splash screen

by tbm72 » Sun Feb 23, 2025 1:24 am

rusty wrote: ↑Sun Feb 23, 2025 12:23 am tbm72 & MattTown,

Can you confirm whether 3108 solves the problems for you?

(trying to understand whether CrashMonkey's issue is the same as yours)

-Rusty
I haven't had much time to try the update yet but it seems OK so far. I've probably launched it 2 or 3 times and haven't seen any problems so far. Will try it again later when I'm at my PC.

Re: MM Hanging at splash screen

by rusty » Sun Feb 23, 2025 12:23 am

tbm72 & MattTown,

Can you confirm whether 3108 solves the problems for you?

(trying to understand whether CrashMonkey's issue is the same as yours)

-Rusty

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