by rusty » Wed Nov 12, 2025 12:27 pm
Hi,
Thanks for giving 1288 a try.
Unfortunately, we haven't been able to replicate these issues. Can you open a ticket on our helpdesk and share a complete log of this. i.e. replicate the bug, and in the menu, tap Help > Send logs > Save) and share the log file via our helpdesk (when you save a log file in this manner, it's more comprehensive than just clicking the 'send log' button).
And when you submit the log, please let us know which playlist gets 'stuck' on that particular sync operation. As you point out, if tracks aren't being copied/auto-converted, then updating the playlist (in the DB) and copying an m3u file shouldn't take much time.
p.s. Re. why it shows two different messages for '4 stars', assuming there's only one such playlist, I'm not really sure, but we'll get back to you.
Thanks!
Rusty
Hi,
Thanks for giving 1288 a try.
Unfortunately, we haven't been able to replicate these issues. Can you open a ticket on our helpdesk and share a complete log of this. i.e. replicate the bug, and in the menu, tap Help > Send logs > Save) and share the log file via our helpdesk (when you save a log file in this manner, it's more comprehensive than just clicking the 'send log' button).
And when you submit the log, please let us know which playlist gets 'stuck' on that particular sync operation. As you point out, if tracks aren't being copied/auto-converted, then updating the playlist (in the DB) and copying an m3u file shouldn't take much time.
p.s. Re. why it shows two different messages for '4 stars', assuming there's only one such playlist, I'm not really sure, but we'll get back to you.
Thanks!
Rusty