MM5 Portable Crashing at Launch on 2 of 4 PCs

[telecore]

I have been testing MM5 (portable) and have been getting this fatal error when I try to start MM5 at work:
(this happens on 2 PCs at work, running Windows 10 Pro), but at home it runs fine on 2 other PCs running Win10 Pro - any suggestions on how to get MM5 to start up?

Code: Select all

EurekaLog 7.0.7.1  

Application:
---------------------------------------------------------
  1.1 Start Date      : Fri, 29 Jan 2021 12:19:27 -0600
  1.2 Name/Description: MediaMonkey.exe - (MediaMonkey 5)
  1.3 Version Number  : 5.0.0.2299
  1.4 Parameters      : 
  1.5 Compilation Date: Sat, 23 Jan 2021 17:02:15 -0600
  1.6 Up Time         : 0 second(s)

Exception:
-------------------------------------------------------------------------------------------
  2.1 Date          : Fri, 29 Jan 2021 12:19:27 -0600
  2.2 Address       : 5E267122
  2.3 Module Name   : libcef.dll - (Chromium Embedded Framework (CEF) Dynamic Link Library)
  2.4 Module Version: 79.1.36.0
  2.5 Type          : EExternalException
  2.6 Message       : External exception 80000003.
  2.7 ID            : 1B030000
  2.8 Count         : 1
  2.9 Status        : New
  2.10 Note         : 
  2.11 Sent         : 0

User:
-------------------------------------------------------
  3.1 ID        :xxxxxxxx
  3.2 Name      : Windows User
  3.3 Email     : 
  3.4 Company   : 
  3.5 Privileges: SeShutdownPrivilege             - OFF
                  SeChangeNotifyPrivilege         - ON
                  SeUndockPrivilege               - OFF
                  SeIncreaseWorkingSetPrivilege   - OFF
                  SeTimeZonePrivilege             - OFF

Active Controls:
---------------------------------------------------------
  4.1 Form Class   : NativeHWNDHost
  4.2 Form Text    : Program Compatibility Troubleshooter
  4.3 Control Class: Button
  4.4 Control Text : Send log

Computer:
---------------------------------------------------------------------------------------
  5.1 Name          : PLANKTON
  5.2 Total Memory  : 16844951552 (15.69 Gb)
  5.3 Free Memory   : 7351414784 (6.85 Gb)
  5.4 Total Disk    : 4000650883072 (3.64 Tb)
  5.5 Free Disk     : 1198009274368 (1.09 Tb)
  5.6 System Up Time: 2 day(s), 12 minute(s), 48 second(s)
  5.7 Processor     : Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
  5.8 Display Mode  : 3840 x 2160, 32 bit
  5.9 Display DPI   : 168
  5.10 Video Card   : Intel(R) HD Graphics 530 (driver 27.20.100.8682 - RAM 1073741824)
  5.11 Printer      : HP Color LaserJet Pro M252 PCL 6 (driver 10.0.19041.630)

Operating System:
--------------------------------------------
  6.1 Type    : Microsoft Windows 8 (64 bit)
  6.2 Build # : 9200
  6.3 Update  : 
  6.4 Language: English
  6.5 Charset : 0

Network:
---------------------------------------------------
  7.1 IP Address: 010.000.004.008 - 000.000.000.000
  7.2 Submask   : 255.255.255.000 - 000.000.000.000
  7.3 Gateway   : 010.000.004.001 - 000.000.000.000
  7.4 DNS 1     : 192.168.000.004 - 000.000.000.000
  7.5 DNS 2     : 192.168.000.003 - 000.000.000.000
  7.6 DHCP      : ON              - ON             

Steps to reproduce:
-------------
  8.1 Text: .

Debug log:
----------------------------------
  9.1 Debug log: 0.000s - PID:0 - .....

[Lowlander]

Capture this in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?f=30&t=86643

[Peke]

Hi,
When you are at work try to rename/delete persistent.json file before you start MM.

[telecore]

I think that I probably sent about 20+ logs when the program crashed at work - the pop-up window upon crashing refers to 0x1B030000 if that helps - and I pasted the details in my initial posting;

I did try move the persistent.json file and it's backup out of the default folder but MM5 still crashed - going to leave shortly, so I can't really check this for a couple of days but I will test MM5 at home for the streaming/HEOS issue - thanks

[dtsig]

the log process they are talking about is at viewtopic.php?f=30&t=86643 as noted before. Do section 4. this creates a more complete log than the basic logs created during a run.

[Ludek]

Yes, the standard debug log would be useful -- as even if we got all your crash logs they indicated just "External exception 80000003 in libcef.dll" -- which has zero information for us unfortunatelly.

BTW: Couldn't it be somehow caused by installing MM portable to a location where you haven't enough write-rights ? e.g. like installing portable version to /Program Files/ or something like that?
Try to install it to another folder/drive to see whether it helps?

[Peke]

Hi,
Also if you right click on MM installation folder -> Properties -> Security do you see {Sxxxxxxxxxx-xx-x-xx-xx-x-} or actual usernames? If it is {s-xxx-xxx--x-xx-x-x-} then do the following: Click on Advanced -> Owner -> change Type "Everyone" -> OK -> Make settings look like attached image and press OK, it should give enough rights on whatever PC you connect it.

[Peke]

Hi,
In Addition to above and creating MM debug logs please try following to see what exact process/app invoked Exception error in MM:
1. Don't click the message away, run ProcessExplorer, use the Process Explorer CrossHair from toolbar


2. move it to the Error message. This will highlight the program which causes the error message

3. Now look which tool it is, make screenshot and if possible try to uninstall it to see if it was the cause of the exception.