code 5 Error on attempting to update MM Windows

mediamonkeychick · Post by **mediamonkeychick** » Sun Jun 29, 2014 1:21 pm

I have downloaded the latest file for update but it only goes so far on install before I get this message:

An error occurred while trying to replace the existing file: DeleteFile failed: code 5.
Access is denied

Multiple times I have hit retry and have finally hit the Abort while I wait for a response. I am hoping it will be possible as apparently it is critical for wireless transfer to Androiod, which is what I am using.

Have I downloaded the wrong file to update my Gold installation? I am not keen to uninstall and then lose all my settings etc., including the addons and have to redo it all. Otherwise I would try that. Any ideas on what is going wrong? I have version 4.1.3.1708 currently on a Windows 8.1 machine.

Cheers

Post by **Lowlander** » Sun Jun 29, 2014 4:37 pm

http://www.mediamonkey.com/support/inde ... ror-code-5

mediamonkeychick · Post by **mediamonkeychick** » Sun Jun 29, 2014 5:55 pm

Lowlander wrote:http://www.mediamonkey.com/support/inde ... ror-code-5

Thanks!
I will try to install the update when the computer has been restarted without restarting MM.

I have to do it as I now find I am unable to download files to the Android device using UPNP (wireless). It starts and then fails each time. So I hope this update might fix it.

Post by **Lowlander** » Sun Jun 29, 2014 7:19 pm

Then send a debug log from MMA (from About screen) after wifi sync fails.

mediamonkeychick · Post by **mediamonkeychick** » Sun Jun 29, 2014 8:04 pm

Will do.
Thanks

mediamonkeychick · Post by **mediamonkeychick** » Mon Jun 30, 2014 9:14 pm

Had to uninstall, but install succeeded after that.

Sent debug report as WiFi transfer still fails.

Cheers!

Rk5 · Post by **Rk5** » Tue Jul 01, 2014 1:38 pm

Hello
I've tried all the suggestions above, none worked. In the end after a restart I've opened the Windows task manager, scrolled down until I found MediaMonkey and stopped the process. Installation of latest update worked 100%.

Hope it helps.
Rk5

mediamonkeychick · Post by **mediamonkeychick** » Tue Jul 01, 2014 1:56 pm

Installed just fine. But thanks Mk5

But can still not wirelessly transfer files using UPNP as I used to be able to do. Sent debug report.

drobinson · Post by **drobinson** » Wed Mar 11, 2015 8:39 am

this worked for me as well when I just installed the latest updated in win 7 pro os and this code 5 error occured

Rk5 wrote:Hello
I've tried all the suggestions above, none worked. In the end after a restart I've opened the Windows task manager, scrolled down until I found MediaMonkey and stopped the process. Installation of latest update worked 100%.

Hope it helps.
Rk5

MMFrLife · Post by **MMFrLife** » Wed Mar 11, 2015 8:56 am

drobinson wrote:this worked for me as well when I just installed the latest updated in win 7 pro os and this code 5 error occured

Out of curiosity, what MM version were you previously using?

drobinson · Post by **drobinson** » Wed Mar 11, 2015 9:42 am

sorry, I don't know what the previous version number was pre-upgrade.

code 5 Error on attempting to update MM Windows

code 5 Error on attempting to update MM Windows

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