v.2606 Won't open

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Davo
Posts: 435
Joined: Tue Nov 06, 2007 9:00 pm
Location: Australia

v.2606 Won't open

Post by Davo »

2606 installs but freezes on the MM logo. Has to be shut down with task manager
David
____________________________
Windows 10
MM 5 Beta
Lowlander
Posts: 58272
Joined: Sat Sep 06, 2003 5:53 pm

Re: v.2606 Won't open

Post by Lowlander »

Have you tried reinstalling after a PC reboot? If it still fails, please capture this failure to start in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?t=86643

This will help a developer analyze why this fails in your setup.
Davo
Posts: 435
Joined: Tue Nov 06, 2007 9:00 pm
Location: Australia

Re: v.2606 Won't open

Post by Davo »

Reinstalled after pc reboot. Same problem
Ticket opened & debug log attached
David
____________________________
Windows 10
MM 5 Beta
Dougboy99
Posts: 1
Joined: Mon Jan 25, 2021 8:48 pm

Re: v.2606 Won't open

Post by Dougboy99 »

I have the same issue and have submitted a support ticket
Ludek
Posts: 5080
Joined: Fri Mar 09, 2007 9:00 am

Re: v.2606 Won't open

Post by Ludek »

Thanks, replied both the tickets, so let's continue there.
Ludek
Posts: 5080
Joined: Fri Mar 09, 2007 9:00 am

Re: v.2606 Won't open

Post by Ludek »

Just FYI: It is instance of https://www.ventismedia.com/mantis/view.php?id=18609
where Chromium has trouble to run with HW acceleration enabled in your environment for some reason.

So using the MediaMonkey_NoGPU.bat is the workaround for now.


EDIT: May I additionaly ask you which graphic card do you use and whether your card drivers are up to date?

EDIT2 Can you try whether following this video tutorial: https://www.youtube.com/watch?v=5IqETseKAK4
you are able to enable HW acceleration on your system and run MM5 wiuthout the NoGPU.bat then?

Thanks!
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