Error messages "cannot create file"

[hoges in wa]

Hi. I have just re-installed MM on my Toshiba Notebook running XP. It's the free version and it's been on there for a few years. I tried to run an upgrade (recommended) and because it had two MM dot exe files I decided to clear it out and restart as I was getting the two messages below.

I uninstalled and reinstalled and still get:-

Error during player installation

and a second message

Cannot create file "C;\documents and settings\user\application data\media monkey\mediamonkey.ini

I have Gold on my main PC, where I organise everything and I have no issues with that and never have had (runs Windows 7)

After I clear the errors, MM starts OK on the Notebook. I just want to deal with the errors so they go away.

Also, and this is a minor issue, how do you change the labels that appear under "Music" on the left? eg Location, Artist and Album etc. I want to put Titles there but I can't find how to do it. (same as my main pc organisation)

[Lowlander]

File > Manage Collections to enable the Titles node (Gold Feature) for the Collection you need it.

It sounds like a permissions issue. You may want to try to run as Administrator.

[hoges in wa]

Thanks. I'm already the Administrator on the Notebook. Makes no difference. Still get the error message/s.
(ps: like the beer site. I'm part-way through a beer tour of the world myself.)

[Lowlander]

Is user your username?

C;\documents and settings\user\application data\media monkey\mediamonkey.ini

[hoges in wa]

No, didn't have a user name or a p/word sign in. The folder seems to be "All Users" but I'm not sure if that's the one I should be looking at.

MM ran without this problem for some years on this Notebook and the issue only started two days ago when I did the Update that was recommended to 4.06 I think.

I don't even know if it's a real problem because MM starts OK after I clear the error messages. I only get one error on the way out, though - the "cannot create" message, I don't get the initialising one.

If any of that makes sense to you?

regards
Hoges

[Lowlander]

Does it save settings?

[hoges in wa]

Apologies for the slow response time - I was volume levelling the Notebook library and it took about 18 hours.

it does not appear to be saving settings. If I exit with the left tree node in (say) Playlist and only the data screen, when I return there are three segments of the screen showing and we are back at the top of the node tree. I tried it with several different exit states and it always restarts with the default i.e. the screen is split into three.

regards
Hoges

[Lowlander]

Then you do have an issue. You may want to send a debug log (step 4b) to support as it may uncover more: http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69

[hoges in wa]

Sorry to appear clueless on this but what is step 4b? and where do I send it to? I've searched Help for it and only turn up lots of other references to Step 4b but I can't see how to locate it or what to do with it (which, presumably, I will discover when I find 4b)
Hoges

[Lowlander]

Sorry, fixed link.

[nohitter151]

No, didn't have a user name or a p/word sign in. The folder seems to be "All Users" but I'm not sure if that's the one I should be looking at.

Every windows OS has a username. Press Ctrl+Alt+Delete, it should say what user you are logged in as.

[hoges in wa]

I just created one when I started this exchange. Before that is was just "user".

Now I have a name for administrator and a password. Makes no difference, same error message/s.
Hoges

[Lowlander]

You may want to try reinstalling MediaMonkey as the new user.

[hoges in wa]

Uninstalled (with usual great difficulty as it won't Remove the program from the control panel and then it won't let you delete the files without a restart first)

Logged in as new administrator. D/l MM. Same result - usual error messages.

Frustrating.

Hoges

[Lowlander]

Then a debug.