Synchronizing my folder structure to a smartphone

[Joe2]

My MMW is 4.1.15 but ma MMA shows 1.3.0.0684.

I now saw that one playlist contains tracks (the half of the tracks which are in this playlist in MMW) but all others are still empty. I don't know why the one is no longer empty and the others are still empty.

[Lowlander]

I'd personally start completely fresh on the device. This would make sure that no past issues keep getting in the way.

[Joe2]

I deleted everything which came from MM onto my device. Then I made a reset of the synchronization settings in MMW.
After that I made a new synchronization between MMW and MMA.

Result: All mp3 files seem to be on the device. Also all playlists exist but again they are empty.
Is it necessary to make any settings for the playlists? I just made settings for the destination path to get the same structure for my mp3 files on my computer and my device. I did not find any setting which could change the content of a playlist.


EDIT:
I now saw that there exists a folder "Playlists" on my device but this folder is empty. In MMA I see playlists but empty. I don't know where these playlists are saved. Perhaps this is a reason for the problem?!?

[Lowlander]

Default settings for Playlists should work.

Are you doing a wifi or USB sync?

[Joe2]

I make an USB sync.

[Lowlander]

Then capture the sync in a debug log (step 4b) and attach the log to a Support Ticket: http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69

A log (from About screen) of you opening MMA after the sync and viewing the Playlists being empty likely will be helpful. Note the logID in your Support Ticket.