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Android: Access to media files [#20007]
Posted: Thu Apr 06, 2023 3:24 pm
by CVDK
Hi, I am using a Samsung S22 FE and as of today I can't access the app any longer. Whenever I open it, it immediately says: "to use media monkey please give it access to your media files".
I can only choose exit and continue. Exit just closes the app and with continue nothing happens.
I checked the general settings and MM does have access to alle media files (photos, videos, music and audio) so now I am stuck. How can I solve this?
Thanks for your adive,
Chris
Re: Android: Access to media files
Posted: Mon Apr 10, 2023 6:06 pm
by Peke
Hi,
Please upgrade to latest MMA 2.0 version by going to ⋮ -> About MediaMonkey -> Register for beta testing and follow steps till it show upgrade in Play store.
It should fix all of your problems.
Re: Android: Access to media files
Posted: Sat Apr 15, 2023 12:00 pm
by odsuarez
Same problem as CVDK - upgrading to beta version did NOT correct the problem
Re: Android: Access to media files
Posted: Sat Apr 15, 2023 12:30 pm
by odsuarez
uninstall and install again from play store took care of the problem
Re: Android: Access to media files
Posted: Mon Apr 24, 2023 3:37 pm
by Pedro675
Yes, uninstall and reinstall worked for me also. Be sure to keep music files when uninstalling.
Re: Android: Access to media files
Posted: Thu May 04, 2023 4:10 pm
by rusty
Thanks for the feedback and clues--using them we were able to replicate this issue by rejecting the prompt to grant permissions.
Your workaround works fine, but we hope to fix it nonetheless. Tracking at:
https://www.ventismedia.com/mantis/view.php?id=20007
EDIT--this issue has been fixed in build 1080.
-Rusty