>>> Rusty wrote: It's taken some time, but we believe that we've resolved this issue. Please install MMW Beta 4.1.10.1769 + MMA 1.1.3.508 , and let us know if it works for you.

That problem appears to be gone though I only updated to MMA 1.1.3.508. I couldn't remember how to find the MMW beta downloads on your website. Running MMW 4.1.10.1766, the last sync wiped all my MMA ratings. I hate it when this recurring problem happens and I lose hours of auditioning work.

Googled MMW Beta 4.1.10.1769, found it, loaded it, and tested it. Ratings transfer. Why can't MMA and MMW be coded so the latest ratings are preserved regardless of versions?

Hi,

It's taken some time, but we believe that we've resolved this issue. Please install MMW Beta 4.1.10.1769 + MMA 1.1.3.508 , and let us know if it works for you.

Note: some samsung devices get stuck during MTP synchronization--sometimes for up to 7 minutes. This issue appears to occur mainly on Samsung devices. so if you're doing a usb sync and it appears to hang, wait it out.

Thanks.

-Rusty

All the playlists referred to below are synced on the card via USB3. there are no playlists stored on the internal phone memory.

Second sync only restored 6 of 12 playlists.
Debug log immediately after second sync is WU6WDEDFCG

Third sync appeared to restore remaining playlists but after 11 of the 12 popped up, they all disappeared.
Debug log sent immediately after third sync is HAMNHEA6QM

Both of these syncs went unusually quickly. I did not have to shut down explorer.exe to get them to start up.

Fourth sync hung. Would not start. Termination took 2 minutes.

Fifth sync only restored 10 of 12 playlists
Debug log sent immediately after fifth sync is UL4F0X634G

Sixth sync was prefaced by unplugging the USB3, shutting mmw down and restarting, shutting mma down.
Sync initiated but hung on 'Card: (Preparing list of files)' for three minutes
Sync started 5 seconds after explorer.exe was shut down.
mma restarted. After hoop snake stopped, 11th playlist appeared, then all other playlists disappeared, leaving the 12th playlist all by itself
Debug log sent immediately after the six sync is UOLVMJWDKM

Seventh sync (with the appropriate Johnny River's song in mind) left me with 7 of 12 playlists and I'm done for today. No way I'm getting all my playlists back.
Debug logs sent immediately after the seventh sync is GMRONCLKDA

uf da

It says this is fixed in build 1.1.3.0494 according to http://www.ventismedia.com/mantis/view.php?id=12919

It is not.

debug log 0MKFMAGT3D (immediately after sync)
mma 1.1.3.0501 on Note 3 SM-N900A
mmw 4.1.10.1766 on Win 10

The second sync appears to bring back the playlists. At least it has the four times this has happened.

Thanks--we're tracking this at:
http://www.ventismedia.com/mantis/view.php?id=12919

-Rusty

Can you try syncing a second time and see if the tracks update?

-Rusty

mmw 4.1.9.1764 - mma 1.1.3.0491 - Samsung Note 3 - Android 5.0 - Kernel 3.4.0-4335446

Log YSDGPG0AG

I synced my Note 3 and all the playlists disappeared. This time the files remained and were playable through ratings, artists... But Playlist option says "no media"