Thanks. We confirmed that the problem was related to incorrect calculation of space taken by tracks being auto-converted to WMA Pro. This should be resolved in MMW build 1736.

-Rusty

Hi

I've just done a sync of 935 tracks - message on mma following sync was "Downloaded 935 track(s); Downloaded 7 playlist(s)". I've uploaded the MMA log with ref X2JGS5L5OD and you can download the MMW debug log here.

I have an auto-conversion rule (for this device) to convert any audio to WMA using Codec: WMA Pro; VBR; VBR Quality 60%; Sample rate 44100Hz; Channels - Stereo. Sync random subset of selected files up to device capacity is not checked.

Thanks
John

Thank you very much for such research! We have most probably found the cause:

MMW probably invalidly guess number of tracks according device free space. But we still need more info and I have again some questions:

1. Do You use autoconversion of tracks ? What kind of target format do you use ?
2. Could you please generate a MMW log too. You don't have to do so many syncs. Only one incomplete wifi sync is enough (e.g. something like 6th sync in your test).
(more info about how to do the debug log is here, article 4 b) - http://www.mediamonkey.com/forum/viewtopic.php?t=69 )
- please do not forget to have latest DEBUG version !! of MMW - http://www.mediamonkey.com/forum/viewto ... 54426&sd=d

Thank you very much for Your help!!

Hi - I've deleted the content of Mediamonkey/files as well as the content of Music, Podcasts and Playlists on the Android phone. The server is running MMW 1733, the Android phone MMA 399. There are 5092 files on the server to download.
1st sync - just get the message at the end "Updated 15 tracks" - I've uploaded logs following this as NLMVIUU5XA
Close
2nd sync - I can see it updating Playlists - message "Downloaded 7 playlist(s)" - logs uploaded as 0JYPZDBSMV
Close
3rd sync - message "Updated 1 playlist(s) from the server" - logs uploaded as RPWB3CE1NQ
Close
4th sync - message "Everything is in sync" - logs uploaded NFB1F6URX8
Close
5th sync - message "Everything is in sync" again
Uninstalled MMA, Restarted phone, re-installed MMA from Play Store
6th sync - downloads 976 tracks in alphabetic order by artist/album, then updates playlists - message "Downloaded 976 track(s), Downloaded 7 playlist(s)" - logs uploaded ref: DUXIJRKKJY
Close
7th sync - downloads 856 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 856 track(s), Updated 6 playlist(s) from server" - logs uploaded ref:Q9FDLN51MY
Close
8th sync - downloads 714 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 714 track(s), Updated 6 playlist(s) from server" - logs uploaded ref:6LSF1B60TA
Close
9th sync - downloads 542 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 542 track(s), Updated 6 playlist(s) from server" - logs uploaded ref:1XR3N9WIGA
Close
10th sync - downloads 499 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - then just started syncing again without intervention;
11th sync - downloads 478 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 478 track(s), Updated 6 playlist(s) from server" - logs uploaded ref:P20OPX3UC3
Close
12th sync - tried to download 429 tracks in alphabetic order by artist/album, starting where the previous one finished - message "Sync Incomplete" - logs uploaded ref:6EYZ4WNZJH
13th sync - downloads 365 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 365 track(s), Updated 6 playlist(s) from server" - logs uploaded ref:59CKW7SKLA
Close
14th sync - downloads 345 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 345 track(s), Updated 6 playlist(s) from server" - logs uploaded ref:XSWZA43PT7
Close
15th sync - downloads 80 tracks in alphabetic order by artist/album, starting where the previous one finished, then updates playlists - message "Downloaded 80 track(s), Updated 2 playlist(s) from server" - then sync started again with no manual intervention - logs uploaded ref:M0UTA4RER7
Close
16th sync - message "Everything is in sync" logs uploaded ref:DI81LLM03T

Hopefully that gives you all the data that you require.

Ta
John

jmcc wrote:Hi - as of the latest build or two of MMA, I seem to only be getting Wi-Fi sync for tracks up to the letter I, anything after this just doesn't get synced and I get the message that everything is in sync when I try to sync again. I installed the latest non-beta MMA and this seemed to work fine so it looks like it's a MMA issue. I'm using an HTC One phone which reports that I have 1939 (should be around 5000 if all were synced correctly) tracks with 14174 MB available on /storage/emulated/0. I have uploaded logs ref: OIUWTK60ZE. MMW is 4.1.6.1728.

Ta
John

Hi, it looks like some connection issues. We try to download each file twice and then we interrupt the sync. Please could you tell me what message was displayed at the end of the incomplete sync?

Could you please also send me another log right after the incomplete sync? The log you sent was done after other syncs that were ok and I do not see the previous that failed I would like to be sure about the cause. We are now working on some improvements.

Hi - I've just tried build 396 and it fixes the problem - though I've had to do about 20 syncs to install all of the 5000 odd tracks. Every sync seems to do a smaller and smaller subset of the outstanding songs to download (i.e. first sync was 1000ish, then 900ish, then 800ish etc.) - not sure if this is a fault or by design? I've uploaded the logs under reference TJN0O4AMIC anyway should you want to look at them.

jmcc wrote:Hi - as of the latest build or two of MMA, I seem to only be getting Wi-Fi sync for tracks up to the letter I, anything after this just doesn't get synced and I get the message that everything is in sync when I try to sync again. I installed the latest non-beta MMA and this seemed to work fine so it looks like it's a MMA issue. I'm using an HTC One phone which reports that I have 1939 (should be around 5000 if all were synced correctly) tracks with 14174 MB available on /storage/emulated/0. I have uploaded logs ref: OIUWTK60ZE. MMW is 4.1.6.1728.

Ta
John

Yes, there was a regression in current build. Thank you for report. I have fixed it. Please try build 396 or newer...it will be available soon.

Tracked at: http://www.ventismedia.com/mantis/view.php?id=12591

Hi - as of the latest build or two of MMA, I seem to only be getting Wi-Fi sync for tracks up to the letter I, anything after this just doesn't get synced and I get the message that everything is in sync when I try to sync again. I installed the latest non-beta MMA and this seemed to work fine so it looks like it's a MMA issue. I'm using an HTC One phone which reports that I have 1939 (should be around 5000 if all were synced correctly) tracks with 14174 MB available on /storage/emulated/0. I have uploaded logs ref: OIUWTK60ZE. MMW is 4.1.6.1728.

Ta
John