MM keeps crashing

purplegreendave · Post by **purplegreendave** » Tue Feb 09, 2010 12:40 pm

MM has a tendency to crash between tracks. I can't reproduce it at will, but it happens 2/3 times a day.
I installed the debug version but it never prompted me to create/send an error log.

Win7, 2ghz Core 2 Duo (T5750), 3072MB, 1 DVD reader, 1 HD (C:/), MediaMonkey 3.2.0.1294

nohitter151 · Post by **nohitter151** » Tue Feb 09, 2010 6:55 pm

purplegreendave wrote:MM has a tendency to crash between tracks. I can't reproduce it at will, but it happens 2/3 times a day.
I installed the debug version but it never prompted me to create/send an error log.

Then download the debug view program and you can save the log via the debug viewer and send it to the devs or post it here.

purplegreendave · Post by **purplegreendave** » Wed Feb 10, 2010 4:47 am

nohitter151 wrote:
purplegreendave wrote:MM has a tendency to crash between tracks. I can't reproduce it at will, but it happens 2/3 times a day.
I installed the debug version but it never prompted me to create/send an error log.
Then download the debug view program and you can save the log via the debug viewer and send it to the devs or post it here.

Will do.
It also has a habit of skipping tracks, greying them out as if they're missing, yet if I go back and try again it'll play the track so obviously nothing's wrong with the file itsself. will the debug log show that too?

EDIT: I think I did it right...
http://rapidshare.com/files/348667481/DAVID-PC.LOG.html

rovingcowboy · Post by **rovingcowboy** » Wed Feb 10, 2010 1:37 pm

are you on a laptop or a pc? laptop could be getting hot there are reports of the laptop batteries being messed with by windows 7. as in meltdowns of computer unit. but i'm still trying to figure out how software os could mess with the battery.?

but hot hard drives and cpus can make errors happen. you do have a cooling pad with fans in to sit the laptop on don't you?

purplegreendave · Post by **purplegreendave** » Wed Feb 10, 2010 1:59 pm

A laptop.
It'd be seriously sucky if these problems were rooted in heat issues, I don't game or do anything else hugely demanding (an odd bit of video decoding, but that'd be at night, when nothing else is happening).

rovingcowboy · Post by **rovingcowboy** » Wed Feb 10, 2010 2:06 pm

i can't see your log it is giving me an error. just try sending it to support at mediamonkey i think the email address is just that. support at mediamonkey dot com , or find the email address for one of the developers and send it straight to them.

glad its not heat causing it for you. but i'd get the cooling pad if you do long video coding. as that is demanding and will get cpus hot fast and in a laptop there aint much room for air flow.

purplegreendave · Post by **purplegreendave** » Wed Feb 10, 2010 2:44 pm

With a 9 cell battery the laptop's at a nice slant, plenty of airflow underneath it

As for being unable to read it...
Attempt #2
http://rapidshare.com/files/348815192/D ... G.txt.html

nohitter151 · Post by **nohitter151** » Wed Feb 10, 2010 4:31 pm

rapidshare wrote:Unfortunately right now our servers are overloaded and we have no more download slots left for non-members. Of course you can also try again later.

purplegreendave · Post by **purplegreendave** » Wed Feb 10, 2010 6:11 pm

Ah, THAT kind of error...
http://www.megaupload.com/?d=NBVKM7DC

Dreadlau · Post by **Dreadlau** » Wed Feb 10, 2010 6:36 pm

purplegreendave wrote:MM has a tendency to crash between tracks. I can't reproduce it at will, but it happens 2/3 times a day.

purplegreendave wrote: It also has a habit of skipping tracks, greying them out as if they're missing, yet if I go back and try again it'll play the track so obviously nothing's wrong with the file itsself. will the debug log show that too?

I have the same symptoms here on my xp sp3 desktop.

I think there was already a thread about this but can't remember for sure.

nohitter151 · Post by **nohitter151** » Wed Feb 10, 2010 8:10 pm

purplegreendave wrote:Ah, THAT kind of error...
http://www.megaupload.com/?d=NBVKM7DC

I had a look at your log but I don't see any indication of a crash. Did MM actually crash while you created the log?

purplegreendave · Post by **purplegreendave** » Thu Feb 11, 2010 1:21 am

Yep. Between tracks it just stops responding.

nohitter151 · Post by **nohitter151** » Thu Feb 11, 2010 9:46 am

purplegreendave wrote:Yep. Between tracks it just stops responding.

Stops responding...? Does it "unfreeze" at some point?

purplegreendave · Post by **purplegreendave** » Thu Feb 11, 2010 12:44 pm

No, stops responding as in Windows says it's stopped responding, does its "check online for solutions" thing then closes.

Could this have anything to do with CD Art Display?
Are there any known issues with it? I ran it on my laptop when I had Vista, and there were no problems, but I DO have a different OS now...

nohitter151 · Post by **nohitter151** » Thu Feb 11, 2010 3:01 pm

purplegreendave wrote:No, stops responding as in Windows says it's stopped responding, does its "check online for solutions" thing then closes.

Could this have anything to do with CD Art Display?
Are there any known issues with it? I ran it on my laptop when I had Vista, and there were no problems, but I DO have a different OS now...

Possibly, especially if this always happens during track transitions. I'd disable it temporarily and see if the issues continue.

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