mediamonkey stopped working after update to Windows 10, vers

[JJM]

Mediamonkey stopped working after update to Windows 10, version 1607. I reinstalled my backup which is prior to the update and it works fine. Did the windows update again this morning and MediaMonkey again has stopped working. Is there a fix for this??

[Lowlander]

Which version of MediaMonkey and how did it stop working?

[BeatFreq]

Same here - MM 4.1.14.1811. I just restarted after the latest Win 10 update, now about 10-15 seconds after opening the program, it's 'not responding' and I can't do anything but close it.

[Lowlander]

What if you wait a few minutes?

I've found that on occasion running the unskinned exe from the MediaMonkey install folder fixes problems with the skinned version.

[MMFrLife]

When you exit MM, check task manager to see if it's actually closing or that there isn't more than one instance running.

[BeatFreq]

Thanks, tried running unskinned to no avail, and yes, was checking task manager to make sure it fully closed. Ended up just rolling back the Windows update, so it works great for now while Microsoft sorts out what seem to be a lot of issues with that rollout. Appreciate the help!

[Beece]

Same issue for me, but not related to a windows upgrade. I notice it says "scanning" next to a couple of drive locations at the top...

[abezza]

Hi,

I just wanted to report that I am experiancing the exact same issue with window 10 anniversary update. Media Monkey stops working after 10 to 15 seconds. I too have also tried running Media Monkey unskinned with no luck.

I downloaded the media monkey debug version but as it crashes too soon no debugging log appears to be available. In Event Viewer, I receive the following error message in the General Tab:

The program MediaMonkey (non-skinned).exe version 4.1.14.1811 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 41c
Start Time: 01d2163466c0936a
Termination Time: 8
Application Path: C:\Program Files (x86)\MediaMonkey\MediaMonkey (non-skinned).exe
Report Id: 3dd78064-8228-11e6-9059-6817290cfa52
Faulting package full name:
Faulting package-relative application ID:

In the windows 10 Security Maintenance this section notes the following info:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\MediaMonkey\MediaMonkey.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: MediaMonkey.exe
Application Version: 4.1.14.1811
Application Timestamp: 57e2a388
Hang Signature: b066
Hang Type: 134217729
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 3081
Additional Hang Signature 1: b0665260f0ade5a0f08352f60155d8dc
Additional Hang Signature 2: d957
Additional Hang Signature 3: d9573d95046bce0c42e349d07e616312
Additional Hang Signature 4: 2e99
Additional Hang Signature 5: 2e99a00aa50b8bdbdf2404aa200fca7e
Additional Hang Signature 6: fdf7
Additional Hang Signature 7: fdf7009d504ca35b5720a0b0aecd85a2

[rasbar]

Hi. Just wanted to +1 this issue as well. MM build 4.1.14.1811 becomes unresponsive a few seconds after launching it. After receiving the latest Insider Build of Windows 10 Pro a couple of days ago, two media apps, MM and Handbrake, started freezing on startup. After removing all suspect new libraries, I gave up and reset to the previous Insider Build. But that wasn't of any help either. Today, I did a clean install of the Anniversary Build (14393), removing all traces of app files and databases along the way. Handbrake works okay, but MM still freezes.

If it may be of any help, Handbrake was ostensibly freezing due to an unhandled exception. The debug message text was: "An unhandled exception of type System.Reflection.TargetInvocationException' occurred in mscorlib.dll. Exception has been thrown by the target of an invocation."

This is a link to Microsoft's discussion of the issue: https://support.microsoft.com/en-us/kb/828991

Thanks,
Rashad.

[MMuser2011]

Same here.

The combination Annversary Update + newest MM doesn't work.
After the MM start it never stops showing the "hourglass/spinning circle".
I can't click on any entry in the library.

The latest working MM version for me is "MediaMonkey_4.1.14.1808.exe"

[Peke]

Always use Debug version of MMW and also try to install portable MMW to separate folder.

If nothing help please open support ticket where we can go and debug in more debug details that are not for public publishing.

I use Win 10 x64 on 3 PCs with anniversary update without any issues (Except WMA encoding which is already filed to Microsoft for investigation).

[Ludek]

Hi,
thank you all for reporting, based on the supplied log we know where the problem lies and will be fixed as
http://www.ventismedia.com/mantis/view.php?id=13546

[rusty]

Hi,

This is fixed in build 1412 (we plan to replace 1411 shortly).
You can download it via: http://www.mediamonkey.com/sw/MediaMonk ... 4.1812.exe
Debug build is at: http://www.mediamonkey.com/sw/MediaMonk ... _Debug.exe

Can you confirm that it works for you?

Thanks.

-Rusty

[trickster001]

I just installed win 10 anniversary ed and this latest build and I to still crash few seconds in. done a complete uninstall and reg scan with iobit uninstaller and reinstalled mm but no luc. no luck with debug version either

[rusty]

It seems that build 1812 fixed the issue for most, but not all cases. Can you please try out the following and let us know if it resolves the problem for you?

The updated build 1813 is available at:
Standard build: http://www.mediamonkey.com/sw/MediaMonk ... 4.1813.exe
Debug build: http://www.mediamonkey.com/sw/MediaMonk ... _Debug.exe

If it still fails, can send a debug log using the debug build? See details at: url=http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341

Thanks.

-Rusty