How To Get Out of This Screen? [#18719]

[Dryst]

This is something that only happens under version MediaMonkey_5.0.2.2531. I have never seen this under MediaMonkey_5.0.1.2433.

I clicked Audio Output then the configure button under WASAPI to see this at full screen:

https://dl.dropboxusercontent.com/s/8ut ... keover.png

Clicking anything on the screen now takes me to this link:

https://www.mediamonkey.com/wiki/index. ... ing_Output

This happens sporadically with all new dialog windows in the application. Running debug (that executes very slowly) is not feasible in this instance, because it will happen after long play time.

Note that I execute the application and play music 24/7. I never shut it down.

[Dryst]

Pressing ESC on my keyboard forced me out of it; however, clicking the Configure button again on this screen launches the fullscreen question mark again:

https://dl.dropboxusercontent.com/s/cyo ... keover.png

[Dryst]

The good news is that the music continues to play without issue

[Dryst]

It looks like what's happening is the screens are being incorrectly sized for reasons unknown. When I click the about button, this appears:

https://dl.dropboxusercontent.com/s/9yp ... keover.png

If you see where my mouse pointer is at the bottom left, that is actually an OK button. I am able to click it with my mouse to close this giant X screen.

[Barry4679]

It is trying to show you this screen.

But it appears that it is just displaying super-sized versions of the icons at the top right corner for some reason.
This does not happen for me. I am running the latest version, 2531 also.

the correct screen can be triggered two ways:

1. select WASAPI, and then press the Configure button
2. double click the WASAPI option

The same thing happens either way?

The icons are probably .svg files. You have any graphics apps on your PC that works with those?

[Dryst]

Thanks for your post.

The only applications that will open any of these .SVG files are my web browsers. All of them open each one super-sized. Photoshop CS6 will not open one. It's only the WASAPI config screen that is experiencing this issue. I saw this all over with the earlier beta. If I open the config screen any way, it shows with the super-sized icons. I can shut down MM5 then restart it, and it will revert to correct behavior.

[Dryst]

I restarted MM5. Now the all of the UI is working properly again.

[Lowlander]

If this continues, please provide your persistent.json to Support.

[Dryst]

It just happened again shortly after restarting. I am seeing giant question marks again.

[Lowlander]

Please send your persistent.json to support. To resolve, close MediaMonkey, rename persistent.json to persistent.json.old and start MediaMonkey.

[Dryst]

Sent in a new support ticket. It looks like after deleting persistent.json, I lost all window customizations I set including the skin change. I am making the same changes again that could be introducing the issue. I am making all windows larger, since my screen resolution is pretty big. All of this is going into this json file that is making it bigger.

[Dryst]

Even after deleting the persistent.json file, it is happening again after making some (but not all) of the changes I made previously.

[Lowlander]

Please update and continue this in your Support Ticket, so that the developer is aware of this.

[Dryst]

I just stopped MM5 and closed it, installed MediaMonkey_5.0.1.2433.exe over the latest installation, and this issue is now 100% gone with all of my settings preserved.

[Dryst]

I am working with support on this issue now and have a better understanding of how to reproduce this. It happens after long play times (meaning hours of nonstop play back). Originally I could not reproduce the issue on a fresh install of version 5.0.2.2531. However, after running Auto-DJ for hours, the issue surfaced. I run MM5 against an Auto-DJ playlist non-stop. The average user probably does not do this.