Auto Tag Error

gilbert.espinosa · Post by **gilbert.espinosa** » Thu Feb 01, 2007 1:14 pm

I get the following error message when I try to Auto Tag using Amazon:

"Access violation at address 005DF314 in module 'MediaMonkey.exe'. Read of address 00000000."

I have uninstalled and reinstalled the software but there is still no change.

Version 2.5
Windows XP

Someone please help. I have no idea what to do.

Thanks in advance.

Gil.

Steegy · Post by **Steegy** » Thu Feb 01, 2007 1:51 pm

Hi

Please install the following debug version: http://www.mediamonkey.com/sw/MediaMonk ... _2_5_5.exe
and make a debug log as explained here.
Send that debug file to support on mediamonkey.com

Cheers
Steegy

soisports · Post by **soisports** » Sun Feb 04, 2007 2:41 am

Same problem for me. I just submitted a detailed debug report and screen prints of the entire process. Hopefully this can get resolved quickly.

Sois

Post by **Lowlander** » Sun Feb 04, 2007 2:55 pm

Also try File > Maintain library with the Compact library option selected.

chazb11 · Post by **chazb11** » Thu Feb 08, 2007 2:41 am

I'm getting the exact same thing when running on my new PC but never had this problem on the old machine. HELP!

soisports · Post by **soisports** » Sat Feb 10, 2007 1:30 am

Just did a full install of operating system and everything... and MM is crashing again when I try a ctrl-l 'auto-tag' on files.

I'll submit log again,

J

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