Cannot open MM 2.4.2 rc3 on WinXP home sp1.

Numbnuts · Post by **Numbnuts** » Sat Aug 20, 2005 12:30 am

Installing mm2.4.2 rc3 on winxp home sp1 the program will not open but will throw an error repeatedly until I kill the application using the task manager.

PC is
P4 2ghz
1gb ram

The error is as follows:

Access Violation at address 0071B71A in module 'MediaMonkey.exe'. Read Address 00000000.

I am sending the debug info to the support email (mm242_access_violation.log) but the relavent exception is below.

00000218 1.52223122 [4004] --------------------------------------------------------
00000219 1.52223122 [4004] New exception:
00000220 1.52223122 [4004] Delphi exception, type EOleException, message: Item cannot be found in the collection corresponding to the requested name or ordinal
00000221 1.52223122 [4004] Exception code: 250477278
00000222 1.52223122 [4004] Exception flags: 3
00000223 1.52223122 [4004] Number of parameters: 7
00000224 1.52223122 [4004] (no debug info) Find error: 77E738B2
00000225 1.52223122 [4004] call stack - 0 : Module MP3Consts.pas(no debug info) Line 3390 Find error: 0070993D
00000226 1.52223122 [4004] call stack - 1 : Routine @CheckAutoResult Find error: 004078C7
00000227 1.52223122 [4004] call stack - 2 : Module MP3Datab.pas Routine @TFMainWindow@FormCreate Line 1590 Find error: 0064F870
00000228 1.52223122 [4004] call stack - 3 : Module Forms.pas Routine @TCustomForm@DoCreate Line 2671 Find error: 00738C80
00000229 1.52223122 [4004] call stack - 4 : Module FormPlus.pas Routine @TFormPlus@DoCreate Line 96 Find error: 00734599
00000230 1.52223122 [4004] call stack - 5 : Module MediaMonkey.dpr Routine initialization Line 288 Find error: 00763358
00000231 1.52223122 [4004] call stack - 6 : (no debug info) Find error: 77E81416
00000232 1.52223122 [4004] call stack - 7 : (no debug info) Find error: FFFFFFFC
00000233 1.52223122 [4004]
00000234 1.53269649 [4004] --------------------------------------------------------

I have had to establish a restore point and revert to it because I cannot uninstall this and re-install an older version successfully :(

Please help! I can't do without MM!!!

Post by **jiri** » Mon Aug 22, 2005 3:16 pm

Why are you using mm2.4.2 rc3, have you tried 2.4.2 final? Please e-mail me a debug log using this latest version.

Thanks,
Jiri

Numbnuts · Post by **Numbnuts** » Tue Aug 23, 2005 12:42 am

Jiri,

I downloaded and installed 2.4.2 final and had the same results. The 2.4.2 final version did not produce any debug output. The only debug info I can provide is that which was obtained used http://www.mediamonkey.com/sw/MediaMonkey_Debug.exe unless there is another way to get this info.

Please let me know if there is another way to obtain this information.

Thank you.

Post by **jiri** » Tue Aug 23, 2005 2:52 am

Please generate a full debug log as described here: http://www.mediamonkey.com/forum/viewtopic.php?t=69 (i.e. using DebugView application). Then please e-mail it to me.

Thanks,
Jiri

Numbnuts · Post by **Numbnuts** » Tue Aug 23, 2005 8:55 pm

I followed the instructions on the post you sent. The installation of the debug version went through to completion to the point where it asks if you want to "launch" the application.

When I run the application I get the following error.

MediaMonkey_Debug.exe - Unable To Locate Component
This application has failed to start because ID3Lib.dll was not found. Re-installing the application may fix this problem.

Re-installing the application did not resolve the problem. I also did a clean boot and tried to re-install without success.

Any suggestions on the next steps?
Thank you

Numbnuts · Post by **Numbnuts** » Tue Aug 23, 2005 8:58 pm

I should also add that no debug information was posted to the debug utility.

onkel_enno · Post by **onkel_enno** » Wed Aug 24, 2005 12:19 am

Did you install the Debug Version into the already existing MediaMonkey-Directory? You'll have to!

Numbnuts · Post by **Numbnuts** » Wed Aug 24, 2005 11:50 pm

the debug version was installed in the correct directory. I have resent the initial debug log (see first post in thread) to support@mediamonkey.com with the subject of "mm242_access_violation.log"

In looking in the log, it looks as if I was using the correct debug version from the beginning (not the RC3 version).

00000000 0.00000000 [4004] InstanceManager - registering class.
00000001 0.00010057 [4004] InstanceManager - creating mutex.
00000002 0.00100013 [4004] InstanceManager - creating window.
00000003 0.00124262 [4004] InstanceManager - releasing mutex.
00000004 0.00791972 [4004] Received command line: '"C:\Program Files\MediaMonkey\MediaMonkey_Debug.exe" '
00000005 0.00805549 [4004] Going to read brand data.
00000006 0.00909417 [4004] Going to init Application.
00000007 0.19671997 [4004] Application was inicialized
00000008 0.21091564 [4004] Version: 2.4.2

Cannot open MM 2.4.2 rc3 on WinXP home sp1.

Cannot open MM 2.4.2 rc3 on WinXP home sp1.

debug...