To close the loop: this issue was radeon driver-related and fixed by using the AMD cleanup utility.

-Rusty

Thank you. I have raised ticket 12539 with a debug log.

Hi,
Can you please make full debug log as described at https://www.mediamonkey.com/forum/viewtopic.php?t=86643 and then attach zip file to [url=https://www.mediamonkey.com/support]Support ticket[/url].

Hi. I've installed 2024.2.0.3162. restarted my PC, and the manual artwork lookup still does not work, just the in progress icon spinning indefinitely. THanks fot your attention on this.

Please confirm with MediaMonkey 2024.2 when update to confirm that it still doesn't work for you.

[quote=Lowlander post_id=528533 time=1753547816 user_id=262]
[quote=raymatsell post_id=528531 time=1753538342 user_id=46125]but the result for Supertramp 'Breakfast In America' was incorrect[/quote]Just tried on the [url=https://mediamonkey.com/forum/viewtopic.php?t=86639]latest 2024.2 beta[/url] and MediaMonkey found the Artwork for the Album. Which Build (Help > About) of MediaMonkey are you using?
[/quote]

Thank you for your response.

It is 2024.1.0.3113

It is Windows 11. I'm not sure it has worked at all since I installed MM5 Gold on my new PC, I've only added more music a couple of times in the 5 months I've had it, I've resored to Googling the album art myself and save it, but I thought it worth reporting as I did several more today. As I say the automated background finds are working but not the manual lookups.

[quote=raymatsell post_id=528531 time=1753538342 user_id=46125]but the result for Supertramp 'Breakfast In America' was incorrect[/quote]Just tried on the [url=https://mediamonkey.com/forum/viewtopic.php?t=86639]latest 2024.2 beta[/url] and MediaMonkey found the Artwork for the Album. Which Build (Help > About) of MediaMonkey are you using?

This problem has returned ... for me at least.....

I have tried the published solutions of deleting the GPUCACHE temp files, and went further deleting all MediaMonkey files in Users\Temp to no avail.

The automated lookup is working for most of the albums I have just added to my database this morning, but the result for Supertramp 'Breakfast In America' was incorrect, so I was trying the manual lookup in the artwork tab in Properties. It is not just this album it is not working for, I tried correcting a few others that have been wrong for a while. No manual lookups are working.

I checked for updates, I'm on the latest release. Is it some problem with Google cookes which is not visible?

Thanks.

Yes: https://www.mediamonkey.com/wiki/WebHelp:Installation/5.0#MediaMonkey_5_Updates

I'm a bit embarrassed but its been so long since I did the last update that I have forgotten how to install updates. I have downloaded the MediaMonkey_5.0.5.2695.exe file. Is it just a matter of exiting MM5 then clicking the MediaMonkey_5.0.5.2695.exe file?

Thanks! I did not know where to find the download.

It's working again now! :)

Have you updated to [url=https://www.mediamonkey.com/forum/viewtopic.php?t=8811&sd=d]MediaMonkey 5.0.5[/url]?

Where can I download 5.05? Would love to have this fixed.

I think this is a known issue but was wondering if anyone had an update. I've tried the manual workaround steps (deleting GPU cache) with no success. Anyone have any other suggestions?

Thank you.